Dell XPS Intermittent hal.sys 0x124 BSOD

gcalvas · 14 Sep 2015

I have been getting these intermittently, especially coming out of sleep mode. I have done extensive tests on the memory, CPU and hard drive using various test programs. I have monitored temperatures and all are below 55 when this occurs. My system is as follows:
Dell XPS M1730
T9300 Core 2 Duo
NVIDA GeForce 8700M
Samsung SSD 840 Disk Drive
WDC WD3200BEVT Disk Drive
Win 7 Enterprise x32

I have followed the instructions and created a ZIP file of the information you requested.

Thanks in advance

gcalvas · 16 Sep 2015

Any body can help with the BSOD problem? I believe I sent the correct info.

The thread is titled:

Dell XPS Intermittent hal.sys 0x124 BSOD

gcalvas · 27 Sep 2015

Can anyone help? Thanks.

**axe0** · 28 Sep 2015

Please use the tool again and upload the zip file.
I cannot read the dump files, this might have a specific reason.

gcalvas · 28 Sep 2015

Hello axe0,

I checked the DMP files with "WhoCrashed" to make sure they can be read. These are the latest dumps that have occurred in the last 5-10 days.

Thanks for any help you can offer. This has been consistently occurring.

George

**axe0** · 28 Sep 2015

The CPU has reported that there is no delay between data in a bus.
Please follow the instructions below carefully.

Code:

0: kd> !errrec 85bfe024
===============================================================================
Common Platform Error Record @ 85bfe024
-------------------------------------------------------------------------------
Record Id     : 01d0f880e2af9323
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 9/26/2015 23:11:18 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ 85bfe0a4
Section       @ 85bfe17c
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x86
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 0
CPU Version   : 0x0000000000010676
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ 85bfe0ec
Section       @ 85bfe23c
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 76 06 01 00 00 08 02 00 - bd e3 08 00 ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ 85bfe23c

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ 85bfe134
Section       @ 85bfe2bc
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xf200004000000800

Please use Prime95 to stress test your CPU.
Please note the temperature of your CPU while under load of Prime95.
If the temperature reaches around 75-82C, stop the test and do the following:

clean the heatsink
replace the thermal paste properly
make sure your cooler is working properly

Diagnostic Test

CPU TEST

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Forums

Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

gcalvas · 28 Sep 2015

Downloaded Prime95 and a CPU Temperature Monitor program.

I ran small FFT which stresses mostly the CPU. I ran the test for 2 hours with both cores 100% loaded and the CPU temperatures were as follows:

CPU Core1- 61 degC
CPU Core2- 64 degC

**axe0** · 29 Sep 2015

Please also try the blend test

gcalvas · 30 Sep 2015

I did as you requested. I ran the blend test using prime95 for two hours and received NO errors:

CPU Core 1 Temp- 55 degC
CPU Core 2 Temp- 58 degC

I plan on running it one more time today.

**axe0** · 30 Sep 2015

Good, that rules out the CPU.

Because the problem is with a bus and we do not know what bus it is, we need to do more tests to find the cause. The problem with this crash is that the cause could be a lot like the RAM, hard drive, graphics card etc.

Note

If you are overclocking anything, revert back to stock and test the system

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Diagnostic Test

HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools - HDD test - Windows 7 Help Forums

Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk Disk Check

Diagnostic Test

GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 7 Help Forums

Note

Run Furmark for around 30 minutes.

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Dell XPS Intermittent hal.sys 0x124 BSOD