BSOD Error (possibly Google Chrome?)

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  1. Posts : 8
    Microsoft Windows 7 Starter (32 Bit)
       #1

    BSOD Error (possibly Google Chrome?)


    Hello

    Recently started having alot of blue screens forcing my laptop to restart and losing progress of anything i was doing. Ive not used the computer alot since my first two and today i retried and opened google chrome and my google chrome started lagging (My pc isnt the greatest so usually happens) and then the BSOD hit my pc and restarted it.

    I have gathered all the bsod files from the bsod forum guide on how to post. idk about the name, i didnt get to save it, it just automatically did it and placed it on desktop

    I attached it below


    Please help me thank you.
    Last edited by vbest; 06 Sep 2015 at 13:55.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Before posting a BSOD thread, please read the instructions here:
      My Computer


  3. Posts : 8
    Microsoft Windows 7 Starter (32 Bit)
    Thread Starter
       #3

    I updated the thread to the correct format.
    Last edited by vbest; 06 Sep 2015 at 13:37.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    This is the correct format. We may wait for it.
      My Computer


  5. Posts : 8
    Microsoft Windows 7 Starter (32 Bit)
    Thread Starter
       #5

    i updated in correct format, hope it works?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Your dumps are suffering from the symbol errors, which is occurring from the last month in a large number. The dumps are providing very least info, but it can be said that it may not be due to Google Chrome.

    The zip itself does not contain all the required info. Please post a report using SF Diag tool.
    __________________________________________________
    Code:
    BugCheck 1000007F, {8, 801b2000, 0, 0}
    
    Arg1: 00000008, EXCEPTION_DOUBLE_FAULT
    
    IMAGE_NAME:  win32k.sys
    
    b45d1494 8f42bb5b 00000200 b45d1464 00000000 win32k!xxxRealSleepThread+0x93
      My Computer


  7. Posts : 8
    Microsoft Windows 7 Starter (32 Bit)
    Thread Starter
       #7

    i tried the sf diag tool but it didnt do all of the scan and only done half, even though i pressed grab all.

    Ill try again
      My Computer


  8. Posts : 8
    Microsoft Windows 7 Starter (32 Bit)
    Thread Starter
       #8

    i managed to start the sf diagnostic tool over and i think i got it to work, here is attached file
      My Computer


  9. Posts : 8
    Microsoft Windows 7 Starter (32 Bit)
    Thread Starter
       #9

    Can someone please help?
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    No crash dumps are there after those are already checked, mate. And, I told you that we cannot read those dumps with a reasonable degree of certainty. It is neither a problem from your part nor from our part; it is microsoft's symbol server error, a global phenomenon.
    Code:
    GetPointerFromAddress: unable to read from 81fbf850
    Sorry that I cannot help.
      My Computer


 
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