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#21
Please use the tool again and upload the zip file.
The information that is needed to help you with it cannot be accessed, because in both uploaded zip files the msinfo32.nfo file is corrupted.
I'm sorry which tool, axe? the dm log collector or the MGADiag?
Mean time I did Both just in case:
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-*****-*****-23BKG Windows Product Key Hash: Y3/yg4h9Z8PdCVgGpqKWROUKY1g= Windows Product ID: 55041-091-6456687-86313 Windows Product ID Type: 6 Windows License Type: Volume MAK Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {EBF7CEC5-68AC-4DAF-8331-DA6A48014545}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.150722-0600 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{EBF7CEC5-68AC-4DAF-8331-DA6A48014545}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-091-6456687-86313</PID><PIDType>6</PIDType><SID>S-1-5-21-1024984512-3158142407-3721388370</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P3.10</Version><SMBIOSVersion major="2" minor="7"/><Date>20140416000000.000000+000</Date></BIOS><HWID>C5D53407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 55041-00172-091-645668-03-1033-7600.0000-1722014 Installation ID: 020303396743672446247853554673206515245012696094222920 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 23BKG License Status: Licensed Remaining Windows rearm count: 4 Trusted time: 10/2/2015 3:05:54 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 9:30:2015 17:49 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: NAAAAAEAAgABAAEAAgADAAAAAQABAAEAHKImUeLydMTCvwKxGL5CNrL7jDNURO+NOmsAPw== OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA OEMMCFG. FPDT ALASKA A M I AAFT ALASKA OEMAAFT SSDT INTEL CpuPm EINJ AMI AMI EINJ ERST AMIER AMI ERST HEST AMI AMI HEST BERT AMI AMI BERT BGRT ALASKA A M I
I meant the dm log collector, but forgot you also had used the MGADiag.
This is very odd, the file doesn't contain anything.
Please try following
- Press windows logo + r
- Type "msinfo32.exe" (without quotes) and press enter
- Check a few categories to make sure there is information
the seatools finished its fix all scan thing.
i checked msinfo different categories, and it doesnt seem to be blank. checked irqs, i/o and every other subcategory and the info seems to all be there. whats next?
Please make a screenshot of the information from the driver in the msinfo32.nfo file.
You can find the driver, athrx.sys, in the part Components -> Network -> Adapter.
It might be searching a little as Windows 7 has a lot of built-in network drivers.
here's the screenshot. the BSOD caused by athrx is fairly common so it would be great to fix this.
I narrowed down the issue to my PCIe Wireless card. went to the manufacturers website and found a driver installer for my model, i looked inside the files and found a athryx.sys file that is up to date. how do use that to update the driver? i already tried the included installer executable and rechecked the msinfo files and the driver version was still out of date.