BSOD 0x009f driver_power_state_failure on sleep/resume

Simon1957 · 30 Sep 2015

Hi Forum

I see this crops up from time to time and usually ends up being a driver issue.
So, can anyone help me to identify which driver is the culprit here?
Thanks in hopeful anticipation.

Simon

**axe0** · 30 Sep 2015

Hi Simon1957,

Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble.

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

Uninstall Daemon Tools
Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Simon1957 · 30 Sep 2015

Thanks for the quick and helpful reply.
I've been using DT for years and never had a problem with it before.
I don't use SPTD and it isn't installed on my system.
Admittedly, this is a new computer, but most of the software I have was loaded on my old machine with no problems either.
I might try uninstalling DT for a while to test your theory while waiting to see if anyone can actually tell from the dumps which driver, if it is a driver, has actually caused the problem.

**axe0** · 30 Sep 2015

There are a couple of causes.

The ASmedia USB 3.0 driver
The Windows Anti-Malware protection system driver
The Intel Ethernet Connection driver
The Malwarebytes Web Acces Control driver
The Nvidia Video driver

1.
Please check here for driver updates

Code:

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys

0: kd> lmvm asmthub3
start             end                 module name
fffff880`0948c000 fffff880`094b2000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
    Image name: asmthub3.sys
    Timestamp:        Thu Feb 12 07:57:05 2015 (54DC4EC1)
    CheckSum:         0002569A
    ImageSize:        00026000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

2.
Please do the following:

Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

3.
Please check here for driver updates

Code:

*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys

0: kd> lmvm e1d62x64
start             end                 module name
fffff880`0496d000 fffff880`049eb000   e1d62x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e1d62x64.sys
    Image name: e1d62x64.sys
    Timestamp:        Thu Jun 18 18:49:38 2015 (5582F6A2)
    CheckSum:         0007B97E
    ImageSize:        0007E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

4.
Please uninstall Malwarebytes using the uninstall instructions

Code:

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys

0: kd> lmvm mwac
start             end                 module name
fffff880`129a9000 fffff880`129bb000   mwac       (deferred)             
    Image path: \??\C:\Windows\system32\drivers\mwac.sys
    Image name: mwac.sys
    Timestamp:        Wed Jun 18 04:06:34 2014 (53A0F42A)
    CheckSum:         00014607
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

5.
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from here

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`086ec000 fffff880`091cb000   nvlddmkm   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Sep 13 23:06:55 2015 (55F5E56F)
    CheckSum:         00AA0D02
    ImageSize:        00ADF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4