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Windows 7: BSOD while doing anything that involves using the Graphics Card.

21 Sep 2015   #1

Windows 7 Professional x64
BSOD while doing anything that involves using the Graphics Card.

Thred moved to MACHINE_CHECK_EXEPTION Error code 0x0000009C

My System SpecsSystem Spec
23 Sep 2015   #2

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok funbrain mate one of those dumps that measn scratching around for the cause.
Now I see you have AVG free AV and personally I think it is not that good a program .

I would again personally be dumping it for something else - have a look at the free real time programs here - not the AVG Trend or Norton but there are plenty to pick from Avast, Bitdefender Avira etc etc
Free Windows Desktop Software Security List - Realtime Protection | Gizmo's Freeware
A fatal Machine Check Exception has occurred.
KeBugCheckEx parameters;
    x86 Processors
        If the processor has ONLY MCE feature available (For example Intel
        Pentium), the parameters are:
        1 - Low  32 bits of P5_MC_TYPE MSR
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of P5_MC_ADDR MSR
        4 - Low  32 bits of P5_MC_ADDR MSR
        If the processor also has MCA feature available (For example Intel
        Pentium Pro), the parameters are:
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
        1 - Bugcheck Type
            1 - MCA_ASSERT
            2 - MCA_GET_STATEINFO
                SAL returned an error for SAL_GET_STATEINFO while processing MCA.
            3 - MCA_CLEAR_STATEINFO
                SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
            4 - MCA_FATAL
                FW reported a fatal MCA.
            5 - MCA_NONFATAL
                SAL reported a recoverable MCA and we don't support currently
                support recovery or SAL generated an MCA and then couldn't
                produce an error record.
            0xB - INIT_ASSERT
            0xC - INIT_GET_STATEINFO
                  SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
            0xD - INIT_CLEAR_STATEINFO
                  SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
            0xE - INIT_FATAL
                  Not used.
        2 - Address of log
        3 - Size of log
        4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
        1 - Bank number
        2 - Address of MCA_EXCEPTION structure
        3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
        4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
Arg1: 0000000000000000
Arg2: fffff880009f3af0
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:

BUGCHECK_STR:  0x9C_GenuineIntel
PROCESS_NAME:  avgidsagent.ex
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER:  from fffff80003424818 to fffff800034ce5c0
fffff880`009f3ab8 fffff800`03424818 : 00000000`0000009c 00000000`00000000 fffff880`009f3af0 00000000`00000000 : nt!KeBugCheckEx
fffff880`009f3ac0 fffff800`03423f57 : 00000000`00000002 00000000`00000000 00000000`00000002 00000000`00000000 : hal!HalpMcaReportError+0x164
fffff880`009f3c10 fffff800`03417e88 : 00000000`00000000 fffff880`0280b878 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x9f
fffff880`009f3c40 fffff800`034cceac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009f3c70 fffff800`034ccd13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009f3db0 fffff880`0118bf8e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`0280b770 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : fltmgr!FltGetInstanceContext+0xe

fffff800`034cceac 488d8c2400010000 lea     rcx,[rsp+100h]
SYMBOL_NAME:  nt!KxMcheckAbort+6c
FOLLOWUP_NAME:  MachineOwner
IMAGE_NAME:  ntkrnlmp.exe
IMAGE_VERSION:  6.1.7601.18939
FAILURE_BUCKET_ID:  X64_0x9C_GenuineIntel_nt!KxMcheckAbort+6c
BUCKET_ID:  X64_0x9C_GenuineIntel_nt!KxMcheckAbort+6c
FAILURE_ID_HASH_STRING:  km:x64_0x9c_genuineintel_nt!kxmcheckabort+6c
FAILURE_ID_HASH:  {bfc05df6-1f6e-272c-6108-703420c3f047}
Then I would start by running these< if necessary include the /f and /r in the command line as per Option2

ADW download from bleeping computer delete any rubbish found with themalware scans

(NBIf one is running Kaspersky security it may rant about ADW - just ignore it ordisable Kaspersky while the ADW is being used)
Then I would like to see the results of this

Using HW Info


You can test the volts onthe PSU with HW Info HWiNFO,HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensorsand scroll down to the power section where you will see what the volts aredoing see my pic. In my pic the section (Nuvoton)with VBATT is a dead give away you are in the section for the rail voltages.There are other section titles and one that pops up often is ITE

Now the voltage on thedifferent rails have to be within 5% =+/- of what is required or the machinewill not work properly if at all.

See this for the railvoltage info,3061.html (Section 2.)

The original right handwindow shows the machine running and is handy for that but for looking at thecomponents in some detail close it and use the main left hand side panel



Open each small squarewith + in it on the section the components are in and then click on theindividual component/s (it willhighlight in blue) - in the right hand side will appear all sorts of detailsincluding brands speeds and other essential info that particular device. Seepic for example.

Lastly I would like to see a little more detail on the system specs machine model CPU RAM etc etc
System Info - See Your System Specs
My System SpecsSystem Spec
23 Sep 2015   #3

Windows 7 Professional x64

So, the problem just...stopped.

The computer would not get past the windows loading screen, on safemode or not. We attempted to boot from a external hard drive, but that blue screened as well.

Eventually, the computer started up, but was very laggy and slow, as in the whole computer froze for quick small moments at a time, kind of like a game running at 3 fps.

While the computer was on, i tried to save as many files to my external hard drive that i wanted to keep, but the computer kept blue screening.

But while i was moving over the final few files i wanted, the problem slowly stopped. The computer stoped lagging and so far the problem is gone, no blue screen or lag while using the graphics card.

So, not sure if it was a hardware or software problem, but its gone now. I will be getting a new virus protection, although personally i haven't had any problems with AVG.
My System SpecsSystem Spec

23 Sep 2015   #4

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

Ok mate now that smacks of something thtat is either caused by a program you have and use or more likely the AVG. I know I keep on about it but it really isn't my cup of tea.

I would in any case run those scans I linked they will winkle out any filing issues and for the most part fix them - I won't say all because it doesn't in most cases, an the malware ones area good add on scan for stuff that the main AV doesn't pick up because no AV is infallible.

If you do get rid of the AVG then to make sure it is completely gone then I always check in the registry because a lot of of the AV removal tools do leave stuff in the registry .

To do that - first back up the registry - save to desktop or wherever you want.

Then - Start (Windows orb) > type cmd in search > right click Run as admin in the blue box that will appear > then you will have a window with the HKEYS in it > go to HKEY_LOCAL_MACHINE > Software > check down the list for any AVG entries - if there are any right click on it and delete it - Then go to HKEY_CURRENT_USER and do the same. See my pic

Any questions please ask:)
My System SpecsSystem Spec

 BSOD while doing anything that involves using the Graphics Card.

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