Two BSODs while idle and away from computer, stop 19 and F4


  1. MBD
    Posts : 11
    Windows 7 x64
       #1

    Two BSODs while idle and away from computer, stop 19 and F4


    I had an issue a few months ago that seemingly pointed to my HDD, but after running all diagnostics available, my HDD came back clean, so I thought nothing of it, and I got no additional blue screens. However, I recently formatted that HDD and installed Windows 7 fresh (did a full format, not a refresh). No issues until last night, apparently, when the computer had two blue screens, one with stop 19 and another with stop F4. WinDbg isn't insanely helpful.

    WinDbg analyze dump for the stop F4 error (occurred first, chronologically):
    Code:
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    CRITICAL_OBJECT_TERMINATION (f4)
    A process or thread crucial to system operation has unexpectedly exited or been
    terminated.
    Several processes and threads are necessary for the operation of the
    system; when they are terminated (for any reason), the system can no
    longer function.
    Arguments:
    Arg1: 0000000000000003, Process
    Arg2: fffffa8008bdd5b0, Terminating object
    Arg3: fffffa8008bdd890, Process image file name
    Arg4: fffff80002fdbe70, Explanatory message (ascii)
    
    Debugging Details:
    ------------------
    
    
    PROCESS_OBJECT: fffffa8008bdd5b0
    
    IMAGE_NAME:  csrss.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MODULE_NAME: csrss
    
    FAULTING_MODULE: 0000000000000000 
    
    PROCESS_NAME:  csrss.exe
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    BUGCHECK_STR:  0xF4_C0000005
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`047fa9c8 fffff800`0306dcb2 : 00000000`000000f4 00000000`00000003 fffffa80`08bdd5b0 fffffa80`08bdd890 : nt!KeBugCheckEx
    fffff880`047fa9d0 fffff800`03024d8b : ffffffff`ffffffff fffffa80`08dcd5c0 fffffa80`08bdd5b0 fffffa80`08bdd5b0 : nt!PspCatchCriticalBreak+0x92
    fffff880`047faa10 fffff800`02f8f484 : ffffffff`ffffffff 00000000`00000001 fffffa80`08bdd5b0 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x29ce6
    fffff880`047faa60 fffff800`02cd6853 : fffffa80`08bdd5b0 fffff880`c0000005 fffffa80`08dcd5c0 fffffa80`08a00260 : nt!NtTerminateProcess+0xf4
    fffff880`047faae0 00000000`779edc7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000000`01c7ecd8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x779edc7a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
    
    BUCKET_ID:  X64_0xF4_C0000005_IMAGE_csrss.exe
    
    Followup: MachineOwner
    ---------
    WinDbg analyze dump for the stop 19:
    Code:
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa8009c4b7d0, The pool entry we were looking for within the page.
    Arg3: fffffa8009c4b800, The next pool entry.
    Arg4: 000000000403007d, (reserved)
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec2100
     fffffa8009c4b7d0 
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  csrss.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002dbbcae to fffff80002c845c0
    
    STACK_TEXT:  
    fffff880`02e1e1d8 fffff800`02dbbcae : 00000000`00000019 00000000`00000020 fffffa80`09c4b7d0 fffffa80`09c4b800 : nt!KeBugCheckEx
    fffff880`02e1e1e0 fffff880`04974b3b : 00000000`00000000 00000000`00000002 fffffa80`414c764e fffffa80`0880e1d8 : nt!ExDeferredFreePool+0x12da
    fffff880`02e1e290 00000000`00000000 : 00000000`00000002 fffffa80`414c764e fffffa80`0880e1d8 fffffa80`09c4b700 : nvlddmkm+0x7db3b
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nvlddmkm+7db3b
    fffff880`04974b3b ??              ???
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nvlddmkm+7db3b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  55dc6eed
    
    FAILURE_BUCKET_ID:  X64_0x19_20_nvlddmkm+7db3b
    
    BUCKET_ID:  X64_0x19_20_nvlddmkm+7db3b
    
    Followup: MachineOwner
    ---------
    Attached are the DM Logs results (.zip)
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi MBD,

    The 0x19 says that the cause is the Nvidia Video driver.
    Unfortunately I cannot look in the dumps to determine any possible causes for the 0xf4, because I get symbol errors (likely due to corruption).

    Please use the tool again and upload the zip file.
      My Computer


  3. Posts : 2,781
    Windows 10 Pro x64
       #3

    Run Display Driver Uninstaller(DDU)
    Make sure you tick the Uninstall C:/AMD and C:/NIVIDA folders while you are in DDU when you are done running DDU install your graphics driver again. This is the guide for DDU: Display Driver Uninstaller: How to use

    There's some 0xF4's. This could mean that there's a virus, a failing harddrive, failing RAM stick/s. Run SeaTools(DO NOT RUN FOR SSDS) SeaTools for DOS and Windows - How to Use Also run MemTest86+ for 8 passes. It must be MemTest86+. RAM - Test with Memtest86+ Scan your computer for viruses using Malwarebytes. Malwarebytes Anti-Malware Free
      My Computer


 

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