BSOD On Startup error 0x0000001a

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  1. Posts : 39
    Windows 7 Home Premium 32bit
       #1

    BSOD On Startup error 0x0000001a


    Hi all,

    I am getting various BSOD error codes, the most recent error code in the subject line

    I have used windbg to analyse the latest mini dump file and it tells me that it is a Vista driver error.

    The other memory dumps gave memory_managemnt errors in the bsod

    I have 2 X 2Gb of RAM. Earlier I have tested each memory stick in each slot and ran a diagnostic test on each change followed by a diagnostic check on the two of them and there are no issues-

    Last week I reinstalled and activated my windows 7 home premium sp1, and it is fully updated

    Can you help me diagnose my problem please.

    I have attached minidumps from today

    Thanks
    Last edited by LarryB; 11 Oct 2015 at 15:11.
      My Computer


  2. Posts : 39
    Windows 7 Home Premium 32bit
    Thread Starter
       #2

    UPDATE:

    I have just flashed the BIOS from v2.03 to v3.10 on my Acer Aspire 5732z

    No BSOD's on startup however i have been working with the laptop over the last few hours. The BSOD usually occur if I leave the laptop cold for a few days

    Any info on the mini dumps would.be much apprecited
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Hi LarryB,

    Please read BSOD Posting Instructions

    Have you performed the built-in diagnostic test for the memory?
      My Computer


  4. Posts : 39
    Windows 7 Home Premium 32bit
    Thread Starter
       #4

    Hi Axe0

    I performed the memory test by launching mdsched.exe then restarting. Very l9ng process as it was tested with 2 sticks inserted then again with each single stick in each slot. Finally got through it and past with flying colours.

    I read posts on memtest86 but i had nothing to flash it to! I'll bring home a usb key tonight and test it again x 8 .

    I've read your link and i'll attach those details later also

    Cheers!
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    LarryB said:
    Hi Axe0

    I performed the memory test by launching mdsched.exe then restarting. Very l9ng process as it was tested with 2 sticks inserted then again with each single stick in each slot. Finally got through it and past with flying colours.

    I read posts on memtest86 but i had nothing to flash it to! I'll bring home a usb key tonight and test it again x 8 .

    I've read your link and i'll attach those details later also

    Cheers!
    That is the built-in memory test, this test is not as good as MemTest86+
      My Computer


  6. Posts : 39
    Windows 7 Home Premium 32bit
    Thread Starter
       #6

    Coolaboola Axe0 coolaboola!! I'll get those details and tests done later and i'll post up.

    Cheers
      My Computer


  7. Posts : 39
    Windows 7 Home Premium 32bit
    Thread Starter
       #7

    Log collector files attached to the opening thread. Note that you will see one dump file from the 24/09/2015.

    The time and date settings were lost when I powered up yesterday so you will see multiple dump files from 12/04/2011 . These are in fact dump files from yesterday

    I will start the memtest86 testing shortly

    Cheers
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    There are all sorts of crashes.

    The most recent is a 0x1a that indicates memory problems.
    There are some dumps that might indicate to a failing hard drive
    Please uninstall AVG as a test using the uninstall instructions



    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. ]MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.





    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

       Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk Disk Check

    Code:
    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 8a947248, The address that the exception occurred at
    Arg3: 8cc13900, Trap Frame
    Arg4: 00000000
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.
    
    FAULTING_IP: 
    ataport!IdePortTranslateSrbToCrb+38
    8a947248 741f            je      ataport!IdePortTranslateSrbToCrb+0x59 (8a947269)
    
    TRAP_FRAME:  8cc13900 -- (.trap 0xffffffff8cc13900)
    ErrCode = 00000000
    eax=00000000 ebx=86114f00 ecx=85c1f0e8 edx=85c1f430 esi=861140b4 edi=85c1f0e8
    eip=8a947248 esp=8cc13974 ebp=8cc1397c iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010246
    ataport!IdePortTranslateSrbToCrb+0x38:
    8a947248 741f            je      ataport!IdePortTranslateSrbToCrb+0x59 (8a947269) [br=1]
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x8E
    
    PROCESS_NAME:  avgcsrvx.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 8a948f9c to 8a947248
      My Computer


  9. Posts : 39
    Windows 7 Home Premium 32bit
    Thread Starter
       #9

    Thank you Axe0 for you time and input

    Memtest86+ is running but I am sure you are aware this will take a while. More then likely it will run through the night.

    1 pass so far and only 44% through the second test

    I'll run a test on the HDD once it completes

    As for AVG I removed that and installed Avast. I'll check again to ensure there is nothing left behind as program file / user profile and in the registry.

    I'll report back once all tests are complete

    Cheers
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    You're welcome :)

    Let me know how it goes :)
      My Computer


 
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