BSOD when starting certain programs (Skype etc)


  1. Posts : 6
    Windows 7
       #1

    BSOD when starting certain programs (Skype etc)


    I recently just built my PC yesterday, installed all of the drivers from their respective sites, windows update and related things. Now, when I start up Skype, my screen turns black, and then turns back on with a notification in the windows tray saying that the AMD display drivers has crashed and recovered. If I close Skype and start Skype again, I would receive a BSOD with the error 'atikmpag.sys'

    OS: Windows 7 SP1 64-bit Specs: ASUS H81I-Plus iITX
    Intel i3-4160
    ASUS Radeon R7 260X
    Corsair Vengeance Pro 1600MHz 8GB (4x2)
    Western Digital Caviar Blue 1TB 64MB
    Corsair CX500M 500W Bronze 80+

    I've attached the zip file of the .dmp file along with the post. Thanks in advance for the help :)

    Edit: Did sfc scan, went fine with no errors.
    Last edited by Zyfler; 29 Sep 2015 at 06:05.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi Zyfler,

    For a full analyse please read BSOD Posting Instructions

    The cause is your AMD Video driver.
    Please use Display Driver Uninstaller to remove everything from AMD and install new drivers
    Code:
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    
    2: kd> lmvm atikmpag
    start             end                 module name
    fffff880`04626000 fffff880`046ce000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Tue Aug 04 03:42:28 2015 (55C01884)
        CheckSum:         000AF3B6
        ImageSize:        000A8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Last edited by axe0; 29 Sep 2015 at 06:05. Reason: Fixed broken link
      My Computer


  3. Posts : 6
    Windows 7
    Thread Starter
       #3

    I've reinstalled my drivers using DDU, including ticking 'remove AMD folder in C:', and installing the newest version taken from the AMD site, the error still persists. I've caused the BSOD to repeat by opening Skype twice.

    Edit: The 'BSOD Posting Instructions' link you sent me didn't work, I am sorry if I posted the information wrongly.

    Edit2: I searched on the posting instructions and followed them, the proper zip file is now attached.

    Edit3: Sorry on the information given, I missed out on the PSU, just added it in.
    Last edited by Zyfler; 29 Sep 2015 at 06:05.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Thank you for reporting the broken link, I'll edit it within a 10 minutes and check the zip file
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Please remove any dust inside your pc properly.
    If it doesn't help, note the temperatures of your gpu when idle and under load.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.
    Last edited by axe0; 29 Sep 2015 at 06:22. Reason: Added Windows Update part
      My Computer


  6. Posts : 6
    Windows 7
    Thread Starter
       #6

    It is actually a new build, less than a day old, nevertheless, I went ahead and clean out any traces of dust I can find. GPU temps are hovering around 40 degrees celcius when idle.

    I uninstalled the drivers once again, and installed an earlier version of the AMD drivers from one year ago, and Skype doesn't crash for me when I start it up now, I will keep you informed if any BSOD occurs, thank you for the help.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Good to hear :)
    If you get any crash, please use the tool and upload the zip file.

    You're welcome :)
      My Computer


 

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