every time: windows has recovered from an unexpected shutdown


  1. Posts : 2
    Windows 7 Ultimate x64
       #1

    every time: windows has recovered from an unexpected shutdown


    UPDATE 01: I just found that I have 9 outdated drivers
    IObit Driver Booster PRO

    At the moment I will run an online scan for C:\ and see if there is anything special there
    UPDATE 02: Scan complete, nothing found, now running a complete scan :/
    I decided to "downgrade" from wind 10 to 7 because of windows 10 always wakes/turns on
    after turning the system to sleep or hibernate!

    however now with windows 7, every time my PC goes to sleep, restarts or shuts down, it recovers with that message:

    1) the system automatically goes to sleep after 30 minutes. no problem. When I turn the system on, I get
    the message.
    2) If I Start > Shut down.... The system appears to be shutting down, the screen goes off, the system
    stops responding and stays like that until I have to hold down the shut down button on my case :/

    windows has recovered from an unexpected shutdown
    system:
    Code:
    http://s24.postimg.org/bslheslzp/Capture01.png
    DM Log Collector file:
    *for some reason I can not upload it via. the file attachment tool*
    Code:
    https://dl.dropboxusercontent.com/u/10692364/SAM-BIG-04_10_2015__70941%2C39.zip
    Code:
    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.256.1
      Locale ID:    1044
    
    Additional information about the problem:
      BCCode:    9f
      BCP1:    0000000000000003
      BCP2:    FFFFFA8006A57BB0
      BCP3:    FFFFF80000B9A3D8
      BCP4:    FFFFFA800A53B010
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    256_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\100415-39905-01.dmp
      C:\Users\sam\AppData\Local\Temp\WER-6889955-0.sysdata.xml
    here are the two files:
    .dmp
    Code:
    https://dl.dropboxusercontent.com/u/10692364/100415-39905-01.dmp
    .xml
    Code:
    https://dl.dropboxusercontent.com/u/10692364/WER-6889955-0.sysdata.xml
    Last edited by samerali2; 04 Oct 2015 at 01:46. Reason: extra infor. 9 outdated drivers.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi samerali2,
    Welcome to the 7forums.

    Please visit Windows Update and install every update available, it may take a couple of times to get them all.

    The crashes are being caused by your VPN.
    Please update Hotspot Shield or remove it.
    Code:
    *** WARNING: Unable to verify timestamp for taphss6.sys
    *** ERROR: Module load completed but symbols could not be loaded for taphss6.sys
    
    0: kd> lmvm taphss6
    start             end                 module name
    fffff880`04390000 fffff880`0439e000   taphss6  T (no symbols)           
        Loaded symbol image file: taphss6.sys
        Image path: \SystemRoot\system32\DRIVERS\taphss6.sys
        Image name: taphss6.sys
        Timestamp:        Fri Sep 18 23:43:52 2015 (55FC8598)
        CheckSum:         0000E409
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
       Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with IOBit Driver Booster, please remove them as it may cause trouble.
      My Computer


  3. Posts : 2
    Windows 7 Ultimate x64
    Thread Starter
       #3

    outdated drivers.
    disabled hotspot shield.
    IOBit Driver Booster works fine I think
    just dont want to spend more time fixing this, so far so good I say,
    no crashes and does not wake up by itself
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Glad to hear :)
      My Computer


 

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