bsod windows pro

muffin1962 · 05 Oct 2015

hi we have had problems with windows seven pro and a bsod we have made a dump files and would be greatfull if anyone could give some advice thanks

**axe0** · 06 Oct 2015

Hi muffin1962,

The error 0x4A(IRQL_GT_ZERO_AT_SYSTEM_SERVICE) might lately be caused by Bitdefender as the Bitdefender's main active protection process is active at the time of the crash.

Please uninstall Bitdefender using the appropriate uninstall tool you can find here and see how it goes.

Code:

IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000076feda2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880082eec60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+e7e1950000
00000000`76feda2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  2

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff800020cbb69 to fffff800020cc5c0

STACK_TEXT:  
fffff880`082eea28 fffff800`020cbb69 : 00000000`0000004a 00000000`76feda2a 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`082eea30 fffff800`020cbaa0 : 00000000`00000dbc fffff880`082eec60 00000000`00000000 fffff800`023b6c1b : nt!KiBugCheckDispatch+0x69
fffff880`082eeb70 00000000`76feda2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`272dfa88 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76feda2a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`020cbaa0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  55afca65

IMAGE_VERSION:  6.1.7601.18939

FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_raised_irql_fault_vsserv.exe_nt!kisystemserviceexit+245

FAILURE_ID_HASH:  {7e9f2f5a-c8f7-350e-d3b5-490f9ba5e969}

Followup: MachineOwner