BSOD When playing intensive video games, Error 0x00000116 and 0x000000

TheWolffe · 05 Oct 2015

Hi, I'm having trouble as to what's causing these BSOD's on my computer and how I can fix it.

One of the main things that I've noticed happening that seems to be different is that almost every time that my computer crashes, my video card gets "Error Code 43: Windows has stopped this device because it has reported problems" and I have to uninstall and reinstall my video card drivers to fix it.

Other than that, I'm somewhat of a novice when it comes to BSOD's and I have a hard time seeing what the problem is. Help would be much appreciated.

**axe0** · 06 Oct 2015

Hi TheWolffe,

Welcome to the 7forums.

The 0x116(VIDEO_TDR_FAILURE) is related to the graphics card and the 0x1E(KMODE_EXCEPTION_NOT_HANDLED) is also being caused by the graphical drivers.

Please uninstall everything of Nvidia using Display Driver Uninstaller, install new drivers from Nvidia and see how it goes.

0x1E

Code:

STACK_TEXT:  
fffff800`0400c8a8 fffff800`0367dfbe : fffff880`04a0fa90 fffff800`0365e832 fffff800`0400d020 fffff800`036b2200 : nt!KeBugCheck
fffff800`0400c8b0 fffff800`036b1ecd : fffff800`0389b26c fffff800`037d774c fffff800`03613000 fffff800`0400d7c8 : nt!KiKernelCalloutExceptionHandler+0xe
fffff800`0400c8e0 fffff800`036b0ca5 : fffff800`037dac14 fffff800`0400c958 fffff800`0400d7c8 fffff800`03613000 : nt!RtlpExecuteHandlerForException+0xd
fffff800`0400c910 fffff800`036c1c41 : fffff800`0400d7c8 fffff800`0400d020 fffff800`00000000 4d52564e`00000005 : nt!RtlDispatchException+0x415
fffff800`0400cff0 fffff800`03685c42 : fffff800`0400d7c8 00000000`00000000 fffff800`0400d870 00000000`00000000 : nt!KiDispatchException+0x135
fffff800`0400d690 fffff800`0368454a : fffff800`0400d9a0 fffff800`0400d9a0 00000000`00000000 fffffa80`0989b000 : nt!KiExceptionDispatch+0xc2
fffff800`0400d870 fffff880`04d29ce9 : fffffa80`09890080 00000000`00000001 fffff880`04d295b9 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
fffff800`0400da00 fffffa80`09890080 : 00000000`00000001 fffff880`04d295b9 00000000`00000000 00000000`0989b000 : nvlddmkm+0x4b4ce9
fffff800`0400da08 00000000`00000001 : fffff880`04d295b9 00000000`00000000 00000000`0989b000 fffff880`fffffa80 : 0xfffffa80`09890080
fffff800`0400da10 fffff880`04d295b9 : 00000000`00000000 00000000`0989b000 fffff880`fffffa80 fffffa80`0989b000 : 0x1
fffff800`0400da18 00000000`00000000 : 00000000`0989b000 fffff880`fffffa80 fffffa80`0989b000 fffffa80`09907100 : nvlddmkm+0x4b45b9

nvlddmkm = Nvidia Video driver

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04875000 fffff880`0533e000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Jun 17 07:36:26 2015 (5581075A)
    CheckSum:         00A850BE
    ImageSize:        00AC9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

TheWolffe · 09 Oct 2015

I uninstalled everything from Nvidia, but I'm still getting the problem. I feel like it might be an overheating issue but if still not sure yet.

**axe0** · 10 Oct 2015

Please note the GPU temperature when idle and under load and post them.

Diagnostic test

GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note

Run Furmark for around 30 minutes

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

TheWolffe · 10 Oct 2015

My GPU temperatures reached 73C after about 3 minutes before I decided to abort the test. Is 73C too high?

**axe0** · 10 Oct 2015

Not at all, your GPU could go up to around 90C for a period time without overheating.
The limit for your GPU would be 95-97C for a short period.

TheWolffe · 29 Oct 2015

Then that doesn't seem to be the problem. Unfortunately, I still crash while playing video games. Any other possible solutions?

**axe0** · 30 Oct 2015

Please run furmark as instructed.

TheWolffe · 02 Nov 2015

I had a maximum temperature of 90C under load and about 60C while idle.

**axe0** · 03 Nov 2015

Please cleanup any dust inside the case and run furmark again.
This time, abort the test when temps are reaching around 85C for safety of your hardware.