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Windows 7: BSOD during streaming or KODI

08 Oct 2015   #1
andrew0013

Windows 7 home premium, service pack 1, 64 bit
 
 
BSOD during streaming or KODI

Hello All,

I usually get IRQL_zero_at_system_service or MEMORY during streaming or use of KODI.

Windows 7 home premium, service pack 1, 64 bit

I have the bug checker and system service through CMD and have come up empty. I have attached the logs.

Any help is appreciated,

Andrew


My System SpecsSystem Spec
.
08 Oct 2015   #2
axe0

Windows 10 Pro
 
 

Hi andrew0013,

Welcome to the 7forums.

It seems the Bitdefender's main active protection process is active at the time of the crashes.
Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.
Code:
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 0000000076e9da2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff88003de4b60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+2929620000
00000000`76e9da2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
Code:
IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
Arguments:
Arg1: 00000000774bda2a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800499db60, 0

Debugging Details:
------------------


PROCESS_NAME:  vsserv.exe

BUGCHECK_STR:  RAISED_IRQL_FAULT

FAULTING_IP: 
+a7268f0000
00000000`774bda2a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
Code:
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001098900
Arg3: 000000000000ffff
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_41790

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  vsserv.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
My System SpecsSystem Spec
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 BSOD during streaming or KODI




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