BSOD during streaming or KODI


  1. Posts : 1
    Windows 7 home premium, service pack 1, 64 bit
       #1

    BSOD during streaming or KODI


    Hello All,

    I usually get IRQL_zero_at_system_service or MEMORY during streaming or use of KODI.

    Windows 7 home premium, service pack 1, 64 bit

    I have the bug checker and system service through CMD and have come up empty. I have attached the logs.

    Any help is appreciated,

    Andrew
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi andrew0013,

    Welcome to the 7forums.

    It seems the Bitdefender's main active protection process is active at the time of the crashes.
    Please uninstall Bitdefender using the appropriate uninstall tool you can find here and use Microsoft Security Essentials as alternative.
    Code:
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 0000000076e9da2a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff88003de4b60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +2929620000
    00000000`76e9da2a ??              ???
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    Code:
    IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
    Returning to usermode from a system call at an IRQL > PASSIVE_LEVEL.
    Arguments:
    Arg1: 00000000774bda2a, Address of system function (system call routine)
    Arg2: 0000000000000002, Current IRQL
    Arg3: 0000000000000000, 0
    Arg4: fffff8800499db60, 0
    
    Debugging Details:
    ------------------
    
    
    PROCESS_NAME:  vsserv.exe
    
    BUGCHECK_STR:  RAISED_IRQL_FAULT
    
    FAULTING_IP: 
    +a7268f0000
    00000000`774bda2a ??              ???
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    Code:
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
    	contains the address of the PFN for the corrupted page table page.
    	On a 32 bit OS, parameter 2 contains a pointer to the number of used
    	PTEs, and parameter 3 contains the number of used PTEs.
    Arg2: fffffa8001098900
    Arg3: 000000000000ffff
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_41790
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  vsserv.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
      My Computer


 

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