Hey guys, My friends having a few issues with her computer.
When she tries to start streaming she keeps getting a BSOD (using xsplit)
I've got her to download the log collector and upload it for me to post here,
If you guys could help out and sift though and see what the problem is that would be amazing.
Hi JamesKappa,
Welcome to the 7forums.
Please move some files from the C partition to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.
WarningLess free space could cause BSOD's
The error is 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
This means that there are problems with your hardware, but this error is also caused by overclocking or faulty drivers.
The problem is that there is a time out problem with the cache on core 4.
Looking at the stack, it starts with the CPU driver.Code:5: kd> !errrec fffffa800d30c028 =============================================================================== Common Platform Error Record @ fffffa800d30c028 ------------------------------------------------------------------------------- Record Id : 01d1028855179644 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 10/9/2015 12:45:56 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ fffffa800d30c0a8 Section @ fffffa800d30c180 Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x64 Error Type : Micro-Architectural Error Flags : 0x00 CPU Version : 0x00000000000306c3 Processor ID : 0x0000000000000005 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ fffffa800d30c0f0 Section @ fffffa800d30c240 Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000005 CPU Id : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ fffffa800d30c240 =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ fffffa800d30c138 Section @ fffffa800d30c2c0 Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : Internal timer (Proc 5 Bank 4) Status : 0xbe00000000800400 Address : 0x000000006b22f8cc Misc. : 0x000000006b22f8cc
Please check Intel for driver updates for the CPU.
NotePlease make sure nothing is overclocked, if there is anything overclocked revert back to stock.
Some information about this driver.Code:STACK_TEXT: fffff880`03091b58 fffff800`02e12a3b : 00000000`00000124 00000000`00000000 fffffa80`0d30c028 00000000`be000000 : nt!KeBugCheckEx fffff880`03091b60 fffff800`02fd6e63 : 00000000`00000001 fffffa80`0d0eda60 00000000`00000000 fffffa80`0d0edab0 : hal!HalBugCheckSystem+0x1e3 fffff880`03091ba0 fffff800`02e12700 : 00000000`00000728 fffffa80`0d0eda60 fffff880`03091f30 fffff880`03091f00 : nt!WheaReportHwError+0x263 fffff880`03091c00 fffff800`02e12052 : fffffa80`0d0eda60 fffff880`03091f30 fffffa80`0d0eda60 00000000`00000000 : hal!HalpMcaReportError+0x4c fffff880`03091d50 fffff800`02e11f0d : 00000000`00000008 00000000`00000001 fffff880`03091fb0 00000000`00000000 : hal!HalpMceHandler+0x9e fffff880`03091d90 fffff800`02e05e88 : 00000000`00000000 fffff880`03089180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55 fffff880`03091dc0 fffff800`02ebaeac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40 fffff880`03091df0 fffff800`02ebad13 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c fffff880`03091f30 fffff880`057b9c61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153 fffff880`030b1b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x19
Code:5: kd> lmvm intelppm start end module name fffff880`057b7000 fffff880`057cd000 intelppm (pdb symbols) C:\ProgramData\dbg\sym\intelppm.pdb\08BB31C0378D48EC8CB513240E096A171\intelppm.pdb Loaded symbol image file: intelppm.sys Mapped memory image file: C:\ProgramData\dbg\sym\intelppm.sys\4A5BC0FD16000\intelppm.sys Image path: \SystemRoot\system32\DRIVERS\intelppm.sys Image name: intelppm.sys Timestamp: Tue Jul 14 01:19:25 2009 (4A5BC0FD) CheckSum: 0000F4EC ImageSize: 00016000 File version: 6.1.7600.16385 Product version: 6.1.7600.16385 File flags: 0 (Mask 3F) File OS: 40004 NT Win32 File type: 3.7 Driver File date: 00000000.00000000 Translations: 0409.04b0 CompanyName: Microsoft Corporation ProductName: Microsoft® Windows® Operating System InternalName: intelppm.sys OriginalFilename: intelppm.sys ProductVersion: 6.1.7600.16385 FileVersion: 6.1.7600.16385 (win7_rtm.090713-1255) FileDescription: Processor Device Driver LegalCopyright: © Microsoft Corporation. All rights reserved.
I managed to get a friend of mine (who happens to be a network engineer) to have a look on her computer via teamviewer, He free'd up about 36GB on her C drive and fixed a few other niggling problems. She started streaming to test if it had fixed the problem (usually crashes after a couple of mins) The stream lasted maybe half an hour before crashing (so the free space certainly helped) he did however say if the problem occured that it would most likely be a problem with the RAM. Would replacing both Dimms solve the problem in your opinion? Or is that just one of many possible solutions and/or causes (if it is even the cause)
Intel drivers up to date, Nothing overclocked.
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