System_thread_exception_not_handled bsod


  1. Posts : 9
    Windows 7
       #1

    System_thread_exception_not_handled bsod


    I am receiving several BSOD a day. I have udpated drivers and ran chkdsk /r still cant figure out why it blue screens. I have attached the file dumps and other info. Any help would be greatly appreciated!

    Marc
      My Computer


  2. Posts : 9
    Windows 7
    Thread Starter
       #2

    I also ran memtest86 for 11 hours and no errors.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Hi marcdrum,

    Welcome to the 7forums.

    You seem to run 2 AV (Anti-Virus) programs
    This causes trouble, in your case BSOD crashes.

    Please remove Symantec OR Trend Micro
      My Computer


  4. Posts : 9
    Windows 7
    Thread Starter
       #4

    Thanks Axe0. I am only running Trend Micro for virus protection. The Symantec software is Symantec PKI Client for my companies VPN client. Is there something else that could be causing the BCOD?

    Marc
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Trend Micro's drivers have been flagged.
    You have to remove one of the programs.
      My Computer


  6. Posts : 9
    Windows 7
    Thread Starter
       #6

    Can you show me where the Trend drivers are flagged so that I can reach out to Trend Micro for support? I appreciate the help.

    Marc
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    When the dumps are opening in this case.
    Code:
    Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\martijn\AppData\Local\Temp\Temp1_U6031760-TPL-A-Wed_10_14_2015_125828_04.zip\101215-10530-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    
    ************* Symbol Path validation summary **************
    Response                         Time (ms)     Location
    Deferred                                       SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.23136.amd64fre.win7sp1_ldr.150715-0600
    Machine Name:
    Kernel base = 0xfffff800`03412000 PsLoadedModuleList = 0xfffff800`03654730
    Debug session time: Mon Oct 12 22:19:05.170 2015 (UTC + 2:00)
    System Uptime: 0 days 4:09:39.564
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ....................................................
    Loading User Symbols
    Loading unloaded module list
    .......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff800035ba9cc, fffff880037d2208, fffff880037d1a60}
    
    *** WARNING: Unable to verify timestamp for tmtdi.sys
    *** ERROR: Module load completed but symbols could not be loaded for tmtdi.sys
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
    
    Followup: Pool_corruption
      My Computer


  8. Posts : 9
    Windows 7
    Thread Starter
       #8

    Thanks Axe0! I will uninstall Trend and let you know how it goes. I really appreciate the help!

    Marc
      My Computer


 

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