BSOD - Constant crash stating "BAD_POOL_CALLER"

Jimstigator · 15 Oct 2015

Hey there,

I have a 2012 R2 Server thats crashing like a mad man! I know.. not a Windows 7 machine, but you guys are the best at reading these logs.

Started at 7:10am this morning. Not sure what the server was doing at the time. Generally its only recurring task is Veeam.

Every time it reboots, gets to login screen for about 15 seconds then blue screens to a "BAD_POOL_CALLER" error.

Logs show anything?

Thanks!
Jim

**axe0** · 16 Oct 2015

Hi Jimstigator,

The crashes are being caused by a driver from Bitdefender Endpoint Security
Please download the Bitdefender uninstall tool to remove it or update the software of Bitdefender.

Code:

5: kd> lmvm trufos
start             end                 module name
fffff801`2e400000 fffff801`2e480000   trufos   T (no symbols)           
    Loaded symbol image file: trufos.sys
    Image path: \SystemRoot\system32\DRIVERS\trufos.sys
    Image name: trufos.sys
    Timestamp:        Tue Sep 15 18:16:56 2015 (55F84478)
    CheckSum:         00076785
    ImageSize:        00080000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Jimstigator · 16 Oct 2015

Thank you! I thought it was strange when I tried to normal boot and it wouldent let me turn on the three Bitdefender services then put itself back into selective boot.

I'll uninstall it immediately.

Again, thanks!
Jim