BSOD intermittent past 4-5 months, reason not obvious to me

richlaf · 19 Oct 2015

Dell XPS PC was extremely stable until may of this year which is when I started getting BSODs. About 1 year prior to this I started experiencing very slow performance; startup and logon would average between 6 to 7 minutes. So, in May of this year, I added more memory, increased from 8GB to 16GB, and I added an additional internal hard drive and moved most of my media files to it, so the original hard drive contains only windows, software and my document files. I also, removed Norton Internet Security and replaced with Windows Security Essential. When I started experiencing BSODs I ran mem86tst, but it did not turn up any problems. Also, I ran Tweakbit PCcleaner which cleaned up my registry. I also ran Tweakbit Driver updater which recommend a bunch of driver updates, but I was reluctant to make that many changes so I updated only my graphics card.

**axe0** · 19 Oct 2015

Hi richlaf,

Welcome to the 7forums.

Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with DriverTuner & Tweakbit Driver Updater, please remove them as it may cause trouble.

The most recent dump file is from 13th this month.
Have you experienced any BSOD crash recently?

richlaf · 19 Oct 2015

No, that was the last BSOD. Also, I did not update any drivers via Drive Tuner or Tweakbit. I did go to the AMD website and installed the latest driver for my graphics card.

**axe0** · 19 Oct 2015

Alright, please follow instructions in my previous post to start with.

richlaf · 19 Oct 2015

Since I am new to this and truly appreciate any assistance, I want to make sure I have not missed any instructions. Your last post, said to remove any drivers installed by Tweakbit or Driver Tuner. I did not use either to update any drivers. I did, however, go to the AMD website and install a new driver for my graphics card. Do you want me to remove that driver?

**axe0** · 19 Oct 2015

That won't be necessary :)

Please check your software for updates and remove the driver update programs to prevent mistakes and problems.

richlaf · 19 Oct 2015

OK, thanks, will do.

richlaf · 26 Oct 2015

During the past week, I have uninstalled some programs and updated others where I could. PC has been stable until this morning when I went to get on PC. The screen was black, no cursor movement, power light on Dell PC was on but the drive light indicator was off. Typically, if I needed to do a hard shutdown, I would press the power button for approx. 5 seconds to shut it down. This morning all I did was press power button once, and it shut off. I have attached log file. Any help would be appreciated.

**axe0** · 26 Oct 2015

Following drivers have been flagged
AMD Video driver
Citrix driver
Broadcom ethernet driver

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD
Update Citrix
Please check Broadcom for driver updates

Code:

0: kd> lmvm atikmdag
start             end                 module name
fffff880`0f429000 fffff880`10933000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Jul 29 04:46:46 2015 (55B83E96)
    CheckSum:         014AD73A
    ImageSize:        0150A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm dne64x
start             end                 module name
fffff880`04e51000 fffff880`04e7d000   dne64x   T (no symbols)           
    Loaded symbol image file: dne64x.sys
    Image path: dne64x.sys
    Image name: dne64x.sys
    Timestamp:        Tue Nov 11 02:01:24 2008 (4918D964)
    CheckSum:         000359DA
    ImageSize:        0002C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

0: kd> lmvm k57nd60a
start             end                 module name
fffff880`04e00000 fffff880`04e51000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Fri Oct 16 12:29:38 2009 (4AD84B12)
    CheckSum:         00059567
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

richlaf · 26 Oct 2015

OK thanks for the advice. Will update drivers.