BSOD intermittently, sometimes in Chrome, and when not here.

cork · 19 Oct 2015

I will get the BSOD erratically, usually when I have email open, using QuickBooks, and browsing.
Never seems to be the same time of day, but happens infrequently enough it's hard to remember. Happening more often lately.
Believe it happens overnight as well. I leave the computer running and log off Windows when I leave at night so the virus scan runs.
Some mornings when I log onto Windows it gives me a massage that there was an unexpected shut down and computer was restarted.

Let me know if more information is needed.
Thanks in advance

**axe0** · 19 Oct 2015

Hi cork,

Welcome to the 7forums.

Please run the tool again and upload the new zip file, there are some files missing.

cork · 19 Oct 2015

Hi axe0,

I just ran this one.

**axe0** · 19 Oct 2015

There are still many files missing unfortunately.

Please try following:

Open an admin command prompt
Copy/paste "sfc/scannow" (without quotes) and press enter
When it finished reboot your system
Open again an admin command prompt
Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

cork · 19 Oct 2015

axe0,

I did the admin command prompt and sfc/scannow once, shut down the computer, restarted, and command prompt scan again.
After both scans had completed, it stated unable to repair some files.

Below is a link to the cbs.log file.

https://www.dropbox.com/s/opqdygegrknrisb/CBS.log?dl=0

Thanks

cork · 23 Oct 2015

axe0

I appreciate the help to this point, but it has been since Monday since I've gotten anything back.
Am considering just upgrading to a new laptop. This thing was refurbished when I got it about 5 years ago but it's been a very good up till lately, and not getting the BSOD often enough to be more of an inconvenience.

It is a work laptop though, and those inconveniences cause delays when dealing with my customer's. And I would hate to get that final BSOD that it doesn't recover from.

If you get a chance to look over the information in the link, that would be great. If not, I appreciate the support you've given me.

cork

**axe0** · 23 Oct 2015

Sorry for the delay, I didn't get notified.

There are a few files corrupted, they cannot be replaced with SFC as the source of SFC is also corrupted.
I will ask for some help with this, I am not too familiair with SFC in Windows 7.

cork · 23 Oct 2015

Thanks axe0,

That doesn't sound good.

Thanks again for the help.

cork

cork · 23 Oct 2015

I stumbled across this thread:

http://answers.microsoft.com/en-us/w...6-ef5e0dddb5be

I will try removing this Windows Update file and should enable me to correct SFC files so the sfc/scannow will fix problems.

I'll keep you posted.

Thanks,
cork

**axe0** · 23 Oct 2015

That won't help, the corruption is not from that update.
I know the corruption from that update, I have experienced it.

The corruption from that update has .json as extension files, but you have executables and dll's (.exe and .dll).