BSOD intermittently, sometimes in Chrome, and when not here.

cork · 23 Oct 2015

axe0

Thanks, I was having a hard time finding it.

cork

cork · 26 Oct 2015

axe0

I haven't heard back on this yet.

I do have my original Windows 7 disk. Would it be worth trying to do a system repair with it?

Thanks,

cork

**axe0** · 26 Oct 2015

Yes, it certainly would be worth it.
It is unlikely that your Windows 7 disk would contain corruption/is corrupted.

cork · 26 Oct 2015

Thanks axe0

With my workload today it might be a bit before I can get back with you.

I'll do a repair and then run the sfc/scannow a couple of times and see what it says.

appreciate the help.

**axe0** · 26 Oct 2015

Let me know how it goes :)

NoelDP · 26 Oct 2015

There's two errors in the SFC scan that need attention - I don't think either are serious in themselves, but one may indicate more severe problems elsewhere...

Code:

	Line 21120: 2015-10-19 15:37:57, Info                  CSI    0000035a [SR] Repairing 2 components
	Line 21121: 2015-10-19 15:37:57, Info                  CSI    0000035b [SR] Beginning Verify and Repair transaction
	Line 21122: 2015-10-19 15:37:57, Info                  CSI    0000035c [SR] Cannot verify component files for Microsoft-Windows-International-Keyboard-00010480, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (FALSE)
	Line 21125: 2015-10-19 15:37:57, Info                  CSI    0000035e [SR] Cannot repair member file [l:22{11}]"sidebar.exe" of Microsoft-Windows-Sidebar, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
	Line 21134: 2015-10-19 15:37:58, Info                  CSI    00000360 [SR] Repair complete

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

cork · 26 Oct 2015

NoelDP,

Here is the CheckSUR file

Thank you,

cork

NoelDP · 27 Oct 2015

There's the summary from the CheckSUR log - not as bad as I was expecting (and it managed to fix the one from the SFC scan as well).

Code:

Summary:
Seconds executed: 1164
 Found 2 errors
 Fixed 1 errors
  CSI Manifest Missing Total count: 1
  Fixed: CSI Manifest Missing.  Total count: 1
  CSI Manifest Failed Catalog Check Total count: 1

Unavailable repair files:
	winsxs\manifests\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7601.23041_none_69f5bbc37ef22fc6.manifest

I'll post a fix for this later

cork · 27 Oct 2015

NoelDP,

That's good to hear. I appreciate all the time axe0 and you have put into this.

I don't know how these files became corrupted/damaged, or whatever the proper term is. Anything I should do in the way of preventative maintenance I should do?

Thanks,
Cork

**axe0** · 27 Oct 2015

This is what I would call corruption

It could occur by a buggy update or malware, likely some other ways too but I wouldn't know them.

To prevent these problems, I always run sfc/scannow after a Windows Update has been installed.