BSOD on startup, source Kernel-Power


  1. roachi
    Posts : 13
    windows 7 64 bit
       New #1

    BSOD problem(new problem)


    hi sevenforum,
    i have had a BSOD during startup, i downloaded bluescreen view to have a look but it isn't showing anything.
    could you good people have a look at it please

    thx
    Last edited by roachi; 07 Jan 2016 at 15:04.
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  3. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #2

    Blue Screen of Death (BSOD) Posting Instructions
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  4. roachi
    Posts : 13
    windows 7 64 bit
    Thread Starter
       New #3

    sorry about that, been a while since last posted, things have changed
    new files added
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  6. Boozad
    Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       New #4

    I can't open the dump file unfortunately, can you wait and see if it happens again and upload new logs if it does? Sorry I can't be of more help right now but there's not much I can do with a corrupt dump file.
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  7. roachi
    Posts : 13
    windows 7 64 bit
    Thread Starter
       New #5

    damn it, ok i guess so

    thx
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  8. roachi
    Posts : 13
    windows 7 64 bit
    Thread Starter
       New #6

    hi 7forum, new bsod problem, nothing has changed on my pc since last bsod only win updates and new bitdefender 7 days ago.

    just gone to start gta v and it gave me a bsod, irql_gt_zero_at_system_service

    just had a look in bluescreenview, it is highlighting this ntoskrnl.exe

    i hope you can help me please

    Aaron
    Last edited by roachi; 07 Jan 2016 at 15:30.
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  10. YoYo155
    Posts : 3,056
    Windows 10
       New #7

    Hello roachi,

    The new dump doesn't hold much in terms of useful information
    but let's tackle it bit by bit.

    First of all most of your drivers are very very old.

    Just a cut of the oldest:
    Code:
    fffff880`0197f000 fffff880`01987000   spldr    spldr.sys    Mon May 11 19:56:27 2009 (4A0858BB)
fffff880`04a9f000 fffff880`04ab5000   intelppm intelppm.sys Tue Jul 14 02:19:25 2009 (4A5BC0FD)
fffff880`00e60000 fffff880`00e6a000   msisadrv msisadrv.sys Tue Jul 14 02:19:26 2009 (4A5BC0FE)
fffff880`016cf000 fffff880`016e0000   pcw      pcw.sys      Tue Jul 14 02:19:27 2009 (4A5BC0FF)
fffff880`019f7000 fffff880`01a00000   Null     Null.SYS     Tue Jul 14 02:19:37 2009 (4A5BC109)
fffff880`011ab000 fffff880`011b4000   atapi    atapi.sys    Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`01409000 fffff880`01414000   Msfs     Msfs.SYS     Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`05f45000 fffff880`05f51000   dump_dumpata dump_dumpata.sys Tue Jul 14 02:19:47 2009 (4A5BC113)
fffff880`01181000 fffff880`01191000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 02:19:48 2009 (4A5BC114)
fffff880`01200000 fffff880`01211000   Npfs     Npfs.SYS     Tue Jul 14 02:19:48 2009 (4A5BC114)
fffff880`0117a000 fffff880`01181000   pciide   pciide.sys   Tue Jul 14 02:19:49 2009 (4A5BC115)
fffff880`0439d000 fffff880`043ac000   kbdclass kbdclass.sys Tue Jul 14 02:19:50 2009 (4A5BC116)
fffff880`043ac000 fffff880`043bb000   mouclass mouclass.sys Tue Jul 14 02:19:50 2009 (4A5BC116)
fffff880`00e57000 fffff880`00e60000   WMILIB   WMILIB.SYS   Tue Jul 14 02:19:51 2009 (4A5BC117)
fffff880`019d3000 fffff880`019e9000   disk     disk.sys     Tue Jul 14 02:19:57 2009 (4A5BC11D)
fffff880`02e51000 fffff880`02e5d000   nsiproxy nsiproxy.sys Tue Jul 14 02:21:02 2009 (4A5BC15E)
fffff880`05f5c000 fffff880`05f6f000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 02:21:51 2009 (4A5BC18F)
fffff880`019c1000 fffff880`019d3000   mup      mup.sys      Tue Jul 14 02:23:45 2009 (4A5BC201)
fffff880`08d04000 fffff880`08d27000   luafv    luafv.sys    Tue Jul 14 02:26:13 2009 (4A5BC295)
fffff880`04a96000 fffff880`04a9f000   wmiacpi  wmiacpi.sys  Tue Jul 14 02:31:02 2009 (4A5BC3B6)
fffff880`02e5d000 fffff880`02e68000   mssmbios mssmbios.sys Tue Jul 14 02:31:10 2009 (4A5BC3BE)
fffff880`01000000 fffff880`01014000   fileinfo fileinfo.sys Tue Jul 14 02:34:25 2009 (4A5BC481)
fffff880`02fda000 fffff880`02feb000   blbdrive blbdrive.sys Tue Jul 14 02:35:59 2009 (4A5BC4DF)
fffff880`02e68000 fffff880`02e77000   discache discache.sys Tue Jul 14 02:37:18 2009 (4A5BC52E)
fffff880`015e0000 fffff880`015f0000   watchdog watchdog.sys Tue Jul 14 02:37:35 2009 (4A5BC53F)
fffff880`05f91000 fffff880`05f9d000   Dxapi    Dxapi.sys    Tue Jul 14 02:38:28 2009 (4A5BC574)
fffff880`017e4000 fffff880`017f2000   vga      vga.sys      Tue Jul 14 02:38:47 2009 (4A5BC587)
fffff880`013da000 fffff880`013ff000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 02:38:51 2009 (4A5BC58B)
fffff880`05f9d000 fffff880`05fab000   monitor  monitor.sys  Tue Jul 14 02:38:52 2009 (4A5BC58C)
fffff880`017dd000 fffff880`017e4000   Beep     Beep.SYS     Tue Jul 14 03:00:13 2009 (4A5BCA8D)
fffff880`043bb000 fffff880`043bc480   swenum   swenum.sys   Tue Jul 14 03:00:18 2009 (4A5BCA92)
fffff880`05969000 fffff880`0596e200   ksthunk  ksthunk.sys  Tue Jul 14 03:00:19 2009 (4A5BCA93)
fffff880`05c0e000 fffff880`05c1b000   mouhid   mouhid.sys   Tue Jul 14 03:00:20 2009 (4A5BCA94)
fffff880`05f37000 fffff880`05f45000   crashdmp crashdmp.sys Tue Jul 14 03:01:01 2009 (4A5BCABD)
fffff880`00e9d000 fffff880`00eaa000   vdrvroot vdrvroot.sys Tue Jul 14 03:01:31 2009 (4A5BCADB)
fffff880`05c1b000 fffff880`05c2b000   BthEnum  BthEnum.sys  Tue Jul 14 03:06:52 2009 (4A5BCC1C)
fffff880`05c8c000 fffff880`05cb8000   rfcomm   rfcomm.sys   Tue Jul 14 03:06:56 2009 (4A5BCC20)
fffff880`05800000 fffff880`05820000   bthpan   bthpan.sys   Tue Jul 14 03:07:00 2009 (4A5BCC24)
fffff880`08c00000 fffff880`08c18000   rspndr   rspndr.sys   Tue Jul 14 03:08:50 2009 (4A5BCC92)
fffff880`08de7000 fffff880`08dfc000   lltdio   lltdio.sys   Tue Jul 14 03:08:50 2009 (4A5BCC92)
fffff880`02f4f000 fffff880`02f58000   wfplwf   wfplwf.sys   Tue Jul 14 03:09:26 2009 (4A5BCCB6)
fffff880`02f7e000 fffff880`02f8d000   netbios  netbios.sys  Tue Jul 14 03:09:26 2009 (4A5BCCB6)
fffff880`0430c000 fffff880`04318000   ndistapi ndistapi.sys Tue Jul 14 03:10:00 2009 (4A5BCCD8)
fffff880`0caf1000 fffff880`0cafc000   asyncmac asyncmac.sys Tue Jul 14 03:10:13 2009 (4A5BCCE5)
fffff880`04347000 fffff880`04362000   raspppoe raspppoe.sys Tue Jul 14 03:10:17 2009 (4A5BCCE9)
fffff880`041d5000 fffff880`041eb000   AgileVpn AgileVpn.sys Tue Jul 14 03:10:24 2009 (4A5BCCF0)
fffff880`04383000 fffff880`0439d000   rassstp  rassstp.sys  Tue Jul 14 03:10:25 2009 (4A5BCCF1)
fffff880`015f0000 fffff880`015f9000   rdpencdd rdpencdd.sys Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff880`017f2000 fffff880`017fb000   RDPCDD   RDPCDD.sys   Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff960`00590000 fffff960`0059a000   TSDDD    TSDDD.dll    Tue Jul 14 03:16:34 2009 (4A5BCE62)
fffff880`01400000 fffff880`01409000   rdprefmp rdprefmp.sys Tue Jul 14 03:16:35 2009 (4A5BCE63)
fffff880`00cf6000 fffff880`00d0a000   PSHED    PSHED.dll    Tue Jul 14 04:32:23 2009 (4A5BE027)
fffff880`0cb6d000 fffff880`0cb7f100   xusb21   xusb21.sys   Fri Aug 14 01:10:17 2009 (4A848F49)
fffff880`011e9000 fffff880`011f4000   amdxata  amdxata.sys  Fri Mar 19 18:18:18 2010 (4BA3A3CA)
fffff880`05820000 fffff880`05844e00   btath_rcp btath_rcp.sys Thu Jun 24 09:17:21 2010 (4C22F871)
fffff880`08ce2000 fffff880`08cf1000   btath_flt btath_flt.sys Thu Jun 24 09:17:38 2010 (4C22F882)
fffff880`04200000 fffff880`0420b000   btath_bus btath_bus.sys Thu Jun 24 09:17:43 2010 (4C22F887)
fffff880`08c7f000 fffff880`08ce2000   btath_hcrp btath_hcrp.sys Tue Jun 29 12:30:43 2010 (4C29BD43)
fffff880`08cf1000 fffff880`08d04000   btath_lwflt btath_lwflt.sys Mon Sep 13 11:26:54 2010 (4C8DE04E)
fffff880`04a35000 fffff880`04a84000   e1c62x64 e1c62x64.sys Wed Sep 22 00:34:15 2010 (4C9924D7)
fffff880`04a24000 fffff880`04a35000   HECIx64  HECIx64.sys  Wed Oct 20 02:33:43 2010 (4CBE2AD7)
fffff880`01848000 fffff880`01851000   hwpolicy hwpolicy.sys Sat Nov 20 11:18:54 2010 (4CE7927E)
fffff880`00e6a000 fffff880`00e9d000   pci      pci.sys      Sat Nov 20 11:19:11 2010 (4CE7928F)
fffff880`00e00000 fffff880`00e57000   ACPI     ACPI.sys     Sat Nov 20 11:19:16 2010 (4CE79294)
fffff880`00fb7000 fffff880`00fe1000   cdrom    cdrom.sys    Sat Nov 20 11:19:20 2010 (4CE79298)
fffff880`01072000 fffff880`010a2000   CLASSPNP CLASSPNP.SYS Sat Nov 20 11:19:23 2010 (4CE7929B)
fffff880`010bd000 fffff880`01109000   FLTMGR   FLTMGR.SYS   Sat Nov 20 11:19:24 2010 (4CE7929C)
fffff880`01109000 fffff880`0111e000   volmgr   volmgr.sys   Sat Nov 20 11:19:28 2010 (4CE792A0)
fffff880`01933000 fffff880`0197f000   volsnap  volsnap.sys  Sat Nov 20 11:20:08 2010 (4CE792C8)
fffff880`0111e000 fffff880`0117a000   volmgrx  volmgrx.sys  Sat Nov 20 11:20:43 2010 (4CE792EB)
fffff880`01014000 fffff880`01072000   msrpc    msrpc.sys    Sat Nov 20 11:21:56 2010 (4CE79334)
fffff880`010a2000 fffff880`010af000   TDI      TDI.SYS      Sat Nov 20 11:22:06 2010 (4CE7933E)
fffff880`02f0a000 fffff880`02f4f000   netbt    netbt.sys    Sat Nov 20 11:23:18 2010 (4CE79386)
fffff880`02fbc000 fffff880`02fda000   dfsc     dfsc.sys     Sat Nov 20 11:26:31 2010 (4CE79447)
fffff880`02e00000 fffff880`02e51000   rdbss    rdbss.sys    Sat Nov 20 11:27:51 2010 (4CE79497)
fffff880`01987000 fffff880`019c1000   rdyboost rdyboost.sys Sat Nov 20 11:43:10 2010 (4CE7982E)
fffff880`055e9000 fffff880`055f9000   CompositeBus CompositeBus.sys Sat Nov 20 12:33:17 2010 (4CE7A3ED)
fffff880`043bd000 fffff880`04400000   ks       ks.sys       Sat Nov 20 12:33:23 2010 (4CE7A3F3)
fffff880`05c00000 fffff880`05c0e000   kbdhid   kbdhid.sys   Sat Nov 20 12:33:25 2010 (4CE7A3F5)
fffff880`011de000 fffff880`011e9000   msahci   msahci.sys   Sat Nov 20 12:33:58 2010 (4CE7A416)
fffff880`05f51000 fffff880`05f5c000   dump_msahci dump_msahci.sys Sat Nov 20 12:33:58 2010 (4CE7A416)
fffff880`04a00000 fffff880`04a24000   HDAudBus HDAudBus.sys Sat Nov 20 12:43:42 2010 (4CE7A65E)
fffff880`05fca000 fffff880`05fd8000   hidusb   hidusb.sys   Sat Nov 20 12:43:49 2010 (4CE7A665)
fffff880`058ae000 fffff880`0590a000   HdAudio  HdAudio.sys  Sat Nov 20 12:44:23 2010 (4CE7A687)
fffff880`04250000 fffff880`04262000   umbus    umbus.sys    Sat Nov 20 12:44:37 2010 (4CE7A695)
fffff880`04065000 fffff880`0408b000   tunnel   tunnel.sys   Sat Nov 20 12:51:50 2010 (4CE7A846)
fffff880`02f58000 fffff880`02f7e000   pacer    pacer.sys    Sat Nov 20 12:52:18 2010 (4CE7A862)
fffff880`042bc000 fffff880`042d1000   NDProxy  NDProxy.SYS  Sat Nov 20 12:52:20 2010 (4CE7A864)
fffff880`04362000 fffff880`04383000   raspptp  raspptp.sys  Sat Nov 20 12:52:31 2010 (4CE7A86F)
fffff880`04318000 fffff880`04347000   ndiswan  ndiswan.sys  Sat Nov 20 12:52:32 2010 (4CE7A870)
fffff880`042e8000 fffff880`0430c000   rasl2tp  rasl2tp.sys  Sat Nov 20 12:52:34 2010 (4CE7A872)
fffff880`02f8d000 fffff880`02fa8000   wanarp   wanarp.sys   Sat Nov 20 12:52:36 2010 (4CE7A874)
fffff880`02fa8000 fffff880`02fbc000   termdd   termdd.sys   Sat Nov 20 13:03:40 2010 (4CE7AB0C)
fffff800`02e17000 fffff800`02e60000   hal      hal.dll      Sat Nov 20 15:00:25 2010 (4CE7C669)
fffff880`00ca7000 fffff880`00cf6000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 15:03:51 2010 (4CE7C737)
fffff880`05cc6000 fffff880`05f36c00   RTKVHD64 RTKVHD64.sys Tue Nov 23 12:14:08 2010 (4CEB93F0)
fffff880`04000000 fffff880`0405e000   asmtxhci asmtxhci.sys Wed Dec 08 12:14:06 2010 (4CFF5A6E)
fffff880`05f6f000 fffff880`05f91000   asmthub3 asmthub3.sys Wed Dec 08 12:14:14 2010 (4CFF5A76)
    Though the ones appeared to be active on the raw stack are network related.


    Code:
    lmvm e1c62x64


fffff880`04a35000 fffff880`04a84000   e1c62x64
    Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
    Image name: e1c62x64.sys

    Timestamp:        Wed Sep 22 00:34:15 2010
    Use this online utility and update the drivers it suggests you do:




    Remove BitDefender:

    Code:
    bdfwfpf    bdfwfpf    \??\c:\program files\common files\bitdefender\bitdefender firewall\bdfwfpf.sys    Kernel Driver    Yes    System    Running    OK    Normal    No    Yes
    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall
    and free MBAM as the on demand scanner.
       Note
    When installing MBAM, DO NOT choose to activate the free pro trial
    (uncheck the check box when the wizard asks you if you want to).


    Also make sure that Windows is fully updated, but beware of the Windows 10 updates!!

    Be sure to keep us posted.
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  11. roachi
    Posts : 13
    windows 7 64 bit
    Thread Starter
       New #8

    hi YoYo, i have had a crack at the update utility, network adapter needed updating v11.8.74.0 to v20.4.1 the utility would not update it , it told me to remove the network driver first so i did then my pc installed the network driver itself to v20.4.207.0 newer than the one in the utility (v12.15.30.0 in device manager)

    also the chipset needed updating, the utility goes throught the wizard saying install complete but utility screen says failed, inf update exe only v9.2.0.1011 to v10.0.27. mine is pretty old 03/2011, v10.0.27 is not on my mobo asus support page.

    e1c62x64.sys gigabit adapter was the bsod then, i hope the newer driver fixes that.

    i have checked several of them codes source is win updates, my win7 is upto date.

    remove bitdefender, did that cause the bsod too ? (you asked me to remove norton few year ago too)
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  12. roachi
    Posts : 13
    windows 7 64 bit
    Thread Starter
       New #9

    i've had no errors since updating network driver
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