BSOD error code 116 caused by atikmpag.sys

regingtripor · 24 Oct 2015

Hi. Before this recent blue screen I've encountered, I had posted a thread before, with sgfxk64.sys causing the blue screen. Anyways, I decided for my laptop to be reformatted again and as usual, we need to find drivers for my laptop. Unfortunately, after installing the graphics driver for my system, BSODs appeared after restarting. Any suggestions or fixes that I can do for this issue? Thanks in advance.

**axe0** · 24 Oct 2015

Hi regingtripor,

Please re-run the tool again, there are several files missing.
Before you upload the zip file again, please verify it contains the following files

19 .txt
1 .nfo

regingtripor · 24 Oct 2015

Here.

**axe0** · 24 Oct 2015

The AMD video drivers are old, they need updating or reinstallation.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer.

Code:

0: kd> lmvm atikmpag
start             end                 module name
fffff880`03193000 fffff880`031e8000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Mar 05 09:05:43 2012 (4F5473D7)
    CheckSum:         0005D5DA
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

regingtripor · 24 Oct 2015

That's my problem, really. My laptop has switchable graphics, AMD and Intel. I cannot install drivers from different manufacturers because I don't know how both of them would be compatible.

**axe0** · 24 Oct 2015

With manufacturer, I mean the manufacturer of your laptop.
In your case it is HP.

To make it shortly, you only need to install drivers from HP, any other method will give you problems.

regingtripor · 24 Oct 2015

The drivers I downloaded came from the HP support page. I can't find any other sites that has updated graphics drivers for my laptop. And I think it is impossible to install both drivers that are there because it has AMD and Intel drivers, and the AMD one is already packaged with an Intel graphics driver.

**axe0** · 24 Oct 2015

Reinstall them as suggested aside with updating in my previous post

derekimo · 24 Oct 2015

regingtripor said:

The drivers I downloaded came from the HP support page. I can't find any other sites that has updated graphics drivers for my laptop. And I think it is impossible to install both drivers that are there because it has AMD and Intel drivers, and the AMD one is already packaged with an Intel graphics driver.

Why would you think it's impossible? It's from the manufacturer, that's the point of getting them there rather than the AMD or Intel site.

Attachment 374371

If you read the Intel description, it just enables the one packaged with the AMD driver and has an HDMI audio driver if supported.

Attachment 374370

That's why they bundle them together and why you should always use the laptop manufacturer for drivers, they know what works on them.