Bsod

Framack4 · 17 Oct 2015

Had a bsod while playing age of empires ii hd today. I used to have bsods about a year ago due to overheating, but i fixed the problem, and i'm sure it's not overheating now. I did update the bios version this morning which was meant to improve stability, but then I got a bsod a few hours later. Cheers

**axe0** · 17 Oct 2015

Hi Framack4

There are a few dumps missing.
If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

Please remove the ASUS software, it is known for causing BSOD's.

The saved dump file has the AMD video drivers as cause.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD

Code:

3: kd> lmvm atikmpag
start             end                 module name
fffff880`04671000 fffff880`04707000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Nov 21 03:08:54 2014 (546E9EB6)
    CheckSum:         00093077
    ImageSize:        00096000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: kd> lmvm atikmdag
start             end                 module name
fffff880`10e30000 fffff880`120b4000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Nov 21 03:30:27 2014 (546EA3C3)
    CheckSum:         0121F198
    ImageSize:        01284000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Framack4 · 28 Oct 2015

Hi again,

I did everything you said, but had another BSOD today.
I've attached the minidump file.

Cheers

**axe0** · 29 Oct 2015

Please try attaching it again, I don't see any new attachment.
Please make sure the attached zip file is of the DM Log Collector tool.

Framack4 · 29 Oct 2015

Yeah sorry, heres my new zip file :)

**axe0** · 30 Oct 2015

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.