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Windows 7: blue screen ntoskrnl.exe

27 Oct 2015   #1
transamraiser

Ohio
 
 
blue screen ntoskrnl.exe

we are getting a blue screen. please see attached file


My System SpecsSystem Spec
.
27 Oct 2015   #2
axe0

Windows 10 Pro
 
 

My System SpecsSystem Spec
27 Oct 2015   #3
transamraiser

Ohio
 
 

i did, what did I miss?
My System SpecsSystem Spec
.

27 Oct 2015   #4
axe0

Windows 10 Pro
 
 

Oops, wrong instruction

Please run the tool again and upload a new zip file, the current zip file is missing some files.
Before you upload a new zip file, please make sure it contains at least the following files
  • 18 .txt
  • 1 .nfo
My System SpecsSystem Spec
27 Oct 2015   #5
transamraiser

Ohio
 
 

here you go
My System SpecsSystem Spec
27 Oct 2015   #6
axe0

Windows 10 Pro
 
 

Same size > same files + the dump is from 2 years ago.

Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Please try booting in safe mode and run the tool again.
Before you upload the zip file, please make sure it contains at least
  • 18 .txt files,
  • 1 .nfo file,
  • 1 or more recent dump files
My System SpecsSystem Spec
Reply

 blue screen ntoskrnl.exe




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