ntoskrnl.exe BSOD. Not sure what is going on. HP Spectre 360

xxxnullifierxxx · 27 Oct 2015

We have a person who is somewhat important on HP specter 360 with Windows 7. She received a NSOD and i did a bluescreenview and it said it is related to ntoskrnl.exe. Uploaded mini dump. Please help this poor IT person.

**axe0** · 27 Oct 2015

Hi xxxnullifierxxx,

Welcome to the 7forums.

A driver from Symantec has been flagged
Please check Symantec for software updates.

Code:

*** WARNING: Unable to verify timestamp for PGPwded.sys
*** ERROR: Module load completed but symbols could not be loaded for PGPwded.sys

2: kd> lmvm PGPwded
start             end                 module name
fffff880`0151a000 fffff880`01584000   PGPwded  T (no symbols)           
    Loaded symbol image file: PGPwded.sys
    Image path: \SystemRoot\System32\Drivers\PGPwded.sys
    Image name: PGPwded.sys
    Timestamp:        Fri Nov 28 10:24:45 2014 (54783F5D)
    CheckSum:         0006A043
    ImageSize:        0006A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I understand this person you are talking about is from an organization?