BSOD (7f) ntkrnlmp.exe

AceOfCake · 30 Oct 2015

Hi, I've had 3 BSODS in the past 2 weeks, 2 of which were in the last 3 days whilst playing a video game. I ran Memtest after the second BSOD which returned no errors - I have an inkling it's my processor. Any assistance is greatly appreciated.

I've attatched DM Log.

**axe0** · 30 Oct 2015

Hi AceOfCake,

If there is anything overclocked, please revert back to stock while troubleshooting.
Please check Windows Update for updates, install every update available, it may take a couple of times to get them all.
Please check ASRock for BIOS updates.
Please uninstall Avast while troubleshooting

Code:

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  AvastUI.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia

Code:

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`04885000 fffff880`05361000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Aug 25 15:34:37 2015 (55DC6EED)
    CheckSum:         00A950F1
    ImageSize:        00ADC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Let me know how it goes :)

AceOfCake · 31 Oct 2015

Hi axe0, thanks for the reply.

I've Updated the BIOS and an Intel chipset driver. Also done a clean install of NVIDIA drivers using the tool you provided. I'll post back sometime through the midweek provided I have no problems to let you know if this worked, cheers.