BSOD when startup, atikmpag.sys

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  1. Posts : 19
    Windows 7 home premium 64bit
       #1

    BSOD when startup, atikmpag.sys


    Hi, I was using Mozilla Firefox when my laptop's screen start to flicker then I got BSOD (atikmpag.sys). Now whenever I boot my laptop it will get the BSOD unless I access safemode and disable graphic drivers. Another problem is there is blue strips in between my screen now.

    Attachment 375065

    Solution that I have tried:

    1) Reinstall amd graphics drivers (Tried three different version: lastest, 2014, and 2013). So the driver version should not be the cause of this BSOD.

    2) The expand.exe method with both atikmdag.sys and atikmpag.sys

    3) Reinstall OS (Was using windows 10, installed window 7).

    4) Updated BIOS.

    At this point, I am thinking it might be hardware issue. Appreciate your help a lot. :)
    Attached is the report of the BSOD. Thank you.
    Attachment 375066
      My Computer


  2. Posts : 547
    Windows 7 Enterprise x64
       #2

    hrm.. at this point I would start investigating the actual gfx card, if you have another one available, simply swap out the cards and if the problem goes away, it's time for a new card.
      My Computer


  3. Posts : 7,050
    Windows 10 Pro
       #3

    Hacb said:
    hrm.. at this point I would start investigating the actual gfx card, if you have another one available, simply swap out the cards and if the problem goes away, it's time for a new card.
    Aint that easy with a laptop

    Hi Jonhcy,

    Please run furmark to test your GPU.
    I will be honest that I haven't checked the files yet, but this would be my first suspicious.



    Diagnostic test

     GPU TEST


    Run Furmark to test your GPU. Furmark tutorial

       Note
    Run Furmark for around 30 minutes


       Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high
      My Computer


  4. Posts : 19
    Windows 7 home premium 64bit
    Thread Starter
       #4

    Hi, first of all, thanks for the help.

    Yes, it is hard for me to replace the graphic card as I don't have extra laptop graphic card and it is not easy to replace it compare to a desktop one. I can only access the RAM and hard disk when the bottom lid is removed.

    I tried to run FurMark but get an error when trying to use the application. "Could not initialize ZoomGpu. FurMark startup failed. Bye!" is the message I got.

    Tried to run it in three different cases: "with/without driver & in safemode". All failed and got the same message. Can't even try to run the stress test on gpu.
      My Computer


  5. Posts : 7,050
    Windows 10 Pro
       #5

    Please uninstall everything of AMD using Display Driver Uninstaller and install ONLY new drivers from your manufacturer.

    After re-installing, try Furmark again.
      My Computer


  6. Posts : 19
    Windows 7 home premium 64bit
    Thread Starter
       #6

    I always use the Driver display unistaller that you have linked in your reply before installing new driver.

    The steps I went through when trying to run FurMark:
    1) Clean windows 7 with no display driver (Previous driver was removed using DDU). Tried Furmark - Failed.
    2) Installed latest AMD display driver only from their website (without CCC, only installed the display driver).
    After the driver is installed, before restarting my computer, I tried Furmark once again -Failed.
    3) Now, because the driver is installed, I will get BSOD at startup. I proceeded to boot into safe mode to try Furmark there) - Failed.

    All three scenarios was unable to run Furmark.
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #7

    Johncy said:
    I always use the Driver display unistaller that you have linked in your reply before installing new driver.

    The steps I went through when trying to run FurMark:
    1) Clean windows 7 with no display driver (Previous driver was removed using DDU). Tried Furmark - Failed.
    2) Installed latest AMD display driver only from their website (without CCC, only installed the display driver).
    After the driver is installed, before restarting my computer, I tried Furmark once again -Failed.
    3) Now, because the driver is installed, I will get BSOD at startup. I proceeded to boot into safe mode to try Furmark there) - Failed.

    All three scenarios was unable to run Furmark.
    1. If I understand it correct that you tried Furmark while no driver was installed, you can't run Furmark without drivers,
    2. Their website, you mean the website of your manufacturer or AMD?
    3. The drivers aren't loaded in safe mode so you can't run Furmark in safe mode.
      My Computer


  8. Posts : 19
    Windows 7 home premium 64bit
    Thread Starter
       #8

    1) Correct.
    2) I mean AMD.
    3) That is what I guessed as well.

    The problem is if I have the driver installed, I will get BSOD whenever I start my laptop. To only way to run Furmark that I can think of is the second method (Which is after installing the driver, don't restart or else I will get the BSOD, but I have tried that and it won't work). And if I have to guess, some drivers can only be used after restarting the laptop.
      My Computer


  9. Posts : 7,050
    Windows 10 Pro
       #9

    axe0 said:
    Please uninstall everything of AMD using Display Driver Uninstaller and install ONLY new drivers from your manufacturer.

    After re-installing, try Furmark again.
    You cannot install drivers from AMD as those drivers won't function properly.
    The manufacturer alters their drivers so you are forced to install their drivers for normal functioning.
      My Computer


  10. Posts : 19
    Windows 7 home premium 64bit
    Thread Starter
       #10

    I just tried the drivers from dell's website (For my specific model) - Didn't worked. Then, uninstall with DDU and installed the drivers from the CD I got when I purchase this laptop. Same BSOD. For the past 4 years, I have been using driver from AMD site without problem too.
      My Computer


 
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