crash / BSOD after several minutes of gameplay - Any game

Xenavar · 03 Nov 2015

Hello,

I have recently put together a custom computer for the first time. While I play any game, the GPU will randomly crash. turning the screen black. I can end the process through task manager, but at that point I must then restart the computer or the next time I launch something that uses the GPU, I will get a BSOD. I also have the very latest drivers for my R9 200 radeon.

Ive tryed multiple things to fix the issue and I am getting desperate. I am pretty sure that it is a driver issue and not a "bad card" issue and I do not wish to waste time RMAing a working card just to have the same problem again.

Thank you so much.

**axe0** · 04 Nov 2015

Hi Xenavar,

Welcome to the 7forums.

Please uninstall MSI software, it is known for causing BSOD's.

If you have overclocked anything, revert back to stock while troubleshooting as it could cause stability problems.

Please visit Windows Update and install every update available, it may take a couple of times to get them all.

The crashes are 0x116, related to the graphics.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD
Be sure to ONLY install the drivers using custom/advanced options.

Code:

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
1: kd> lmvm atikmpag
start             end                 module name
fffff880`04000000 fffff880`040a8000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Aug 04 03:42:28 2015 (55C01884)
    CheckSum:         000AF3B6
    ImageSize:        000A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Xenavar · 04 Nov 2015

I have done all that you said and the crash is still happening. What is the next step here? Is there a way to diagnose the initial crash and not just the bsod?

**axe0** · 05 Nov 2015

Diagnostic test

GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note

Run Furmark for around 30 minutes

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Xenavar · 05 Nov 2015

Ran it for 30 min, nothing unexpected happened. Closed it. What now?

**axe0** · 05 Nov 2015

Make sure there is no dust inside the case, if there is remove it properly.
Make sure the GPU is properly seated, if necessary reseat it.

Jealot · 05 Nov 2015

Just throwing this out there: this sounds like either overheating or not enough power from the PSU. I could be wrong, but I would start there.

**axe0** · 06 Nov 2015

Overheating has been ruled out already.

To the OP, what are the 3.3v, 5v and 12v values? You can find them in the BIOS.