BSOD 0x0000007e (and many others at random)

Jealot · 05 Nov 2015

Hello Seven Forums!

Long-time forum-stalker, first-time poster. Thank you all for the great work you do. Normally I am able to get a solution to my issues by reading other people's posts, but this time I am stumped so I am making my first thread.

As the title states, I am experiencing BSOD errors such as 0x0000007e and many others. The errors seem to be fairly random both in terms of which error code I receive along with when they occur - however, I have noticed they seem to be more frequent right after resuming from standby, although they can and do occur at other times.

I am attaching the dm log collector.exe zip file AND listing the problem details in this post.

Steps I have taken to resolve the issue (that I can remember):

Ran sfc /scannow (many times)

Ran /chkdsk (many times)

Ran memtest86 (twice for around 8-9+ hours each - no errors found)

Swapped RAM sticks around to different slots (before running memtest86 again)

Flushed ghost charge from the system (holding power button while unplugged)

Updated drivers

Updated Antivirus

Ran Antivirus Scan

Went through "Windows Tweaking" repair steps (multiple times)

...and probably other steps I am forgetting right now

If my understanding is correct, you may find my system details via my profile.

Please find below the Windows error-recovering problem details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88001261041
BCP3: FFFFF8800CA06798
BCP4: FFFFF8800CA05FF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\110515-8658-01.dmp
C:\Users\Admin\AppData\Local\Temp\WER-192520-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thanks for the help!

Sincere regards,

Joshua (Jealot)

Jealot · 05 Nov 2015

I am not sure if my attachment made it, so I am attaching it again here. In fact, I am certain I forgot to hit "upload" after selecting it on the Manage Attachments window. Sorry about that!

Jealot · 05 Nov 2015

FYI - None of my hardware is overclocked. Everything is stock-clocked.

**axe0** · 06 Nov 2015

Hi Jealot,

What does this Tweaking program contain and what have you used from it? Just to clear up it is not an unnecessary program.

Uninstall Avast, some drivers have been flagged in multiple dumps

Avast - uninstall completely

Code:

STACK_TEXT:  
fffff880`0830da48 fffff800`0344ef8d : fffff880`0830daf0 fffffa80`0de22200 00000000`00000000 00000000`00000008 : nt!RealSuccessor+0x30
fffff880`0830da50 fffff880`011d165a : fffff880`0830dba0 fffffa80`11e0ac10 00000000`00000000 00000000`00000008 : nt!RtlEnumerateGenericTableWithoutSplayingAvl+0x1d
fffff880`0830da80 fffff880`0830dba0 : fffffa80`11e0ac10 00000000`00000000 00000000`00000008 00000000`00f00d90 : ngvss+0x665a
fffff880`0830da88 fffffa80`11e0ac10 : 00000000`00000000 00000000`00000008 00000000`00f00d90 fffffa80`00000008 : 0xfffff880`0830dba0
fffff880`0830da90 00000000`00000000 : 00000000`00000008 00000000`00f00d90 fffffa80`00000008 fffffa80`0dac0880 : 0xfffffa80`11e0ac10

Jealot · 06 Nov 2015

Hi Axe0 -

Thank you for the reply!

Windows Tweaking is a tool that runs through various troubleshooting steps (such as the aforementioned sfc /scannow, /chkdsk and other things). I have seen it suggested as a potential solution on many troubleshooting threads for various Windows problems.

As found on Tweaking.com - Windows Repair Free/Pro their own description reads:

"Tweaking.com - Windows Repair is a tool designed help fix a large majority of known Windows problems including; registry errors, file permissions, issues with Internet Explorer, Windows Updates, Windows Firewall and more. Malware and poorly installed programs can modify your default settings resulting in your machine working badly - or worse. With Tweaking.com Windows Repair you can restore Windows original settings fixing many of these problems outright."

As for uninstalling Avast: thanks for the tip!

Is this a temporary measure where I will need to re-install with more appropriate drivers, or should I begin the process of looking for a replacement Antivirus?

Thanks again for the help! I appreciate it.

Sincere regards,

~ Joshua (Jealot)

**axe0** · 06 Nov 2015

I recommend to use Microsoft Security Essentials as alternative while troubleshooting. Not because of its protection as I cannot say anything about that, I am using Windows 8.1 and never experienced MSE, but for its stability with Windows.

As I understand, this tweaking software should do everything, BUT

Tweaking.com - Windows Repair is a tool designed help fix a large majority of known Windows problems including; registry errors, file permissions, issues with Internet Explorer, Windows Updates, Windows Firewall and more. Malware and poorly installed programs can modify your default settings resulting in your machine working badly - or worse. With Tweaking.com Windows Repair you can restore Windows original settings fixing many of these problems outright.

Only reading until the registry part says to me, this program is not what you may think it is and could cause you so much trouble that you may need to do a re-installation of Windows due to a bug in a really bad case.
There is no such thing as a good program that fixes registry problems.

Please remember:
Only when specific instructed by a special person, like an expert from a trusted company, you should edit your registry.
In every other situation, it shouldn't be needed to modify your registry as it may cause more harm then good when not done carefully and properly.

Jealot · 06 Nov 2015

Thank you for your concern!

My understanding with regards to the effects to the registry is *not* the same as the dangers involved with certain "registry cleaners". This program is not to be confused with a "system optimizer" or "system cleaner" or other such gimmicky program.

What this program does is essentially the opposite of those programs in that it makes sure the registry has not been messed up by one of those other programs or by malware, etc. and *rebuilds* the registry as needed thus preventing the need for a re-install. It is fairly commonly suggested by many IT professionals (if I remember correctly, I have even seen it recommended on this forum) when troubleshooting various system errors as it somewhat automates the processes that would otherwise be done completely manually (although I did perform many of these steps manually myself regardless of this).

Still, I appreciate your concern, so thank you!

I am uninstalling Avast and putting MSE in place as an interim solution. What are the next steps I should take once I have completed this?

Thanks again!

Sincere regards,

~ Joshua (Jealot)

**axe0** · 06 Nov 2015

It is a warning, not a concern, because it doesn't matter what this software does with the registry. It does something and the 'something' part is the part the user needs to be aware of.

Test your system and let me know how it goes

Jealot · 06 Nov 2015

Alright, I will test the computer by way of using it normally as I have not identified a way to consistently reproduce the BSOD. I shall give it a few days and try to report back soon if nothing happens (or sooner if the computer experiences another BSOD).

Thanks again!

~ Joshua (Jealot)

Jealot · 08 Nov 2015

Today my computer experienced another BSOD while writing an email in Chrome. Nothing else was running aside from perhaps another tab or two. DM log collector zip file is attached. Any thoughts on this one?