BSOD on no activity for a few hours

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  1. Posts : 30
    windows 7 Pro SP1 x64
       #1

    BSOD on no activity for a few hours


    Having somewhat random issues where the PC blue screens or complete freezes up and requires a hard reboot when I step away from the PC for a few hours or overnight.

    Ive tried to upgrade the video drivers, this has only delayed the BS for some time.

    Looking at the dump files is not telling me anything but that seems to be a little beyond my expertise.

    I can see that the BS seem to have been a different cause each time for the 9 dumps that have been captured.

    Anyway I ran the tool as instructed and hope that someone can help me pinpoint the issues with this PC.

    PS BS means bluescreen not the other BS
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi md520i,

    There are a few causes for the recent crashes.

    This is your AMD video driver.
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD
    Code:
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    
    3: kd> lmvm atikmdag
    start             end                 module name
    fffff880`10000000 fffff880`10da5000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Sun Aug 17 04:15:04 2014 (53F01028)
        CheckSum:         00D5A709
        ImageSize:        00DA5000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This is the Intel Ethernet Connection driver.
    Please check Intel for driver updates
    Code:
    *** WARNING: Unable to verify timestamp for e1d62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
    
    0: kd> lmvm e1d62x64
    start             end                 module name
    fffff880`06600000 fffff880`0667a000   e1d62x64 T (no symbols)           
        Loaded symbol image file: e1d62x64.sys
        Image path: \SystemRoot\system32\DRIVERS\e1d62x64.sys
        Image name: e1d62x64.sys
        Timestamp:        Wed Mar 05 20:21:54 2014 (53177952)
        CheckSum:         00085DB3
        ImageSize:        0007A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Because you had a 0x1A(memory_management) please test your memory



    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My Computer


  3. Posts : 30
    windows 7 Pro SP1 x64
    Thread Starter
       #3

    Thanks for the info, I suspected the video drivers as they have been a nightmare from day one on this machine.

    I will follow up on each one of these items and respond as soon as I get them done..Going to take it slow, so one at a time to see which, if any, make a difference.

    THanks again for the prompt response!!
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Take the time you need, there is no rush.
      My Computer


  5. Posts : 30
    windows 7 Pro SP1 x64
    Thread Starter
       #5

    axe0,

    I took care of fixing the first two issues but the PC seems to be acting up the same or maybe even more now which I am thinking is pointing to the memory issue.

    I haven't been able to get local to the PC since my last post to run the mem test so I attached the dump log output again in case there is something in there.

    Are there any windows based mem test tools i can try in the meantime that you recommend?
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    For testing the memory I wouldn't recommend Windows based tools as they aren't good enough.
      My Computer


  7. Posts : 30
    windows 7 Pro SP1 x64
    Thread Starter
       #7

    Ok will arrange do run the test.

    Can you look at the latest dump log info? See if anything is different?
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    I did, but I couldn't find much different.
      My Computer


  9. Posts : 30
    windows 7 Pro SP1 x64
    Thread Starter
       #9

    axe0

    So I ran the memtest+ disc twice and both times came up clean. Once only ran 3 passes, second ran 7, before the PC had to be used. Both both were clean with zero errors.

    No idea where to go at this point.

    Your assistance is greatly appreciated.
      My Computer


  10. Posts : 7,050
    Windows 10 Pro
       #10

    You'll need to run MemTest86+ again for at least 8 complete passes, less is a waste of time as it gives inconclusive results.
      My Computer


 
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