BSOD but will boot and connect to internet when in safe mode


  1. ThePCTech
    Posts : 2
    Windows 7 Home Premium 64bit
       New #1

    BSOD but will boot and connect to internet when in safe mode


    As of today, 11/05/2015, Windows 7 PC used for work booted but when trying to connect (wireless and wired) got BSOD; does boot and operate in Safe mode.

    I have run both Spybot and Malwarebytes but still have the same issue.

    I have run the Forum's BSOD tool and have attached the file to this post.

    I do have Norton.

    Let me know if I can provide more information.

    I appreciate your expertise with locating exactly what is the issue.

    Note: the PC is used to take a course (government) which requires Explorer v9 and Windows 7.
      My Computer
    Quote Quote

  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Please remove items from the startup
    How to remove items from startup - Windows 7 Help Forums
    These programs could interfere with the boot process giving you trouble and increase the boot speed.

    Please uninstall Norton
    https://support.norton.com/sp/nl/nl/...rProfile_en_us

    Norton is causing you issues with problems due to network activity.
    Code:
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
    Code:
    MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS
      My Computer
    Quote Quote

  4. ThePCTech
    Posts : 2
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Solved BSOD W7 64bit - Uninstall Norton and clean up startup


    It is resolved now; PC boots and office programs are working; I can finish the course now.

    Thank you for the quick and accurate response. I appreciate your time in reviewing the logs and responding to my question.

    Thank you
      My Computer
    Quote Quote

  6. NortonSupport
    Posts : 70
    Windows 7 Ultimate x64
       New #4

    Hi,

    Please reinstall Norton and see if that works. Let us know if you still have trouble.
    Thank you!

    Praveen
    Norton Support
    Last edited by NortonSupport; 07 Nov 2015 at 07:14. Reason: Wrongly quoted
      My Computer
    Quote Quote

 

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