BSOD only when playing DOTA 2

wookiki · 07 Nov 2015

Hi guys, as the title states I have been experiencing consistent BSOD every single time I play DOTA 2 now without fail. I had just installed a new SSD a few months back and thought that the game on SSD might in someway be a problem. After removing it completely from my SSD and doing a clean installation of the game on my HDD the problem still occurs. I don't know if it helps but I would always use skype every single time I play the game with my friends. In the earlier days, the blue screen error message would appear longer as it is dumping files. But as it is a continuous occurrence now, the blue screen error message disappears quicker and quicker, leaving me no time to capture what error code was actually shown.

Attached is the DM Log collector from my PC.

Thank you.

Attachment 375364

**axe0** · 08 Nov 2015

Hi wookiki,

You are running an ACER Product ID on an ASUS board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

Code:

OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Haris
Registered Organization:   
Product ID:                00371-OEM-8992671-00004 <-- ACER PID on ASUS board
Original Install Date:     10/3/2015, 3:46:55 AM

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

wookiki · 09 Nov 2015

Hi axe0,

Thank you for the reply. I am surprised when you mentioned that my copy of windows is not genuine. I am pretty sure it is, I may have reused it on the same computer upon reinstalling when I moved my OS from my HDD to my SSD. I still have the certificate of authenticity of the windows CD I purchased. I spent quite some money on buying it too so this come as a shock to me.

One other thing, could you please clarify what you meant when you said that I am running an ACER product ID on an ASUS board? Forgive me but I am pretty new to this. I know that I am using an asus board, but I am confused as to where the acer product came in.

Thank you for your time!

derekimo · 09 Nov 2015

The ACER product ID mentioned is only valid on an ACER computer, having it installed on a retail ASUS board is why it's not genuine.

What does the COA say on it?

Can you do this,

Please perform the following:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply.

wookiki · 11 Nov 2015

Hi Derekimo thanks for the reply,

here are the results

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
Windows Product ID: 00371-OEM-8992671-00004
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {6DABBD32-68F1-4D2C-BDD9-DD4CFE088FD5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6DABBD32-68F1-4D2C-BDD9-DD4CFE088FD5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-421927330-3634842407-3016885479</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1608</Version><SMBIOSVersion major="2" minor="6"/><Date>20110510000000.000000+000</Date></BIOS><HWID>67013907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700004-02-1033-7600.0000-2762015
Installation ID: 010334744560545096066934261184937712459976321483494166
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: 7TP9F
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 11/11/2015 4:56:20 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:5:2015 19:52
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAEAAAADAAAAAwABAAEAHKLGhe7YXNkOpxpdKvAuM6iHvOJZV5CjhqnIOS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			ALASKA		A M I
  FACP			ALASKA		A M I
  HPET			ALASKA		A M I
  MCFG			ALASKA		A M I
  SSDT			AMICPU		PROC
  SLIC			ACRSYS		ACRPRDCT

derekimo · 11 Nov 2015

Yeah, that just confirms that your installation is counterfeit.

You didn't answer my question about the COA though, what does it say on it?

Although it is really a moot point, I'm just curious what you see written on it.

It doesn't change the fact that you need to reinstall with a genuine product key.