Bsod driver_power_state_failure

Muzgar15 · 09 Nov 2015

Ever since I downgraded Windows 10 to Windows 7 (clean install) I have been having issues with the power management system. My laptop did not work unless it was plugged in. If it ran on battery only it worked for a while and then freezed and I had to to a force shutdown. If I booted it up without plugging it in first I would get a black screen right after the "Welcome" screen. I was hoping that I would run into a BSOD soon (you don't hear that every day) so that the problem could become a little more obvious. I'm not good at reading dump files, so I need somebody to help me with that. I have attached the DM log collector log. Should I enable driver verifier and try to stress test the drivers?

**axe0** · 10 Nov 2015

Please run the DM Log Collector again, there several files missing.
Before uploading, check if the content is at least

18 .txt,
1 .nfo,
1 or more dump files

If this is NOT the case, try booting in safe mode and run the tool again.

Muzgar15 · 10 Nov 2015

Here you go, it should be complete now.

**axe0** · 10 Nov 2015

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

Uninstall Daemon Tools
Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8006a34040, fffff8000380d740}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Implicit thread is now fffffa80`06a34040
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGADAPTER::AcquireCoreSync+187 )

Followup: MachineOwner
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f465000 fffff880`100ba000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Apr 29 18:08:54 2014 (535FCE96)
    CheckSum:         00C1ECFB
    ImageSize:        00C55000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

fffff880`035f4798  fffff880`052f3650Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2c8650

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0502b000 fffff880`053ea000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Fri Sep 12 00:53:52 2014 (54122800)
    CheckSum:         003A83EF
    ImageSize:        003BF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

fffff880`035f3ce8  fffff880`04d0bef9*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0x62ef9
fffff880`035f3718  fffff880`04c3b914Unable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 aswSP+0x3b914

Please uninstall everything of Nvidia and Intel graphics using Display Driver Uninstaller and install new drivers from Nvidia and Intel. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver with Nvidia.

Please try to re-install Avast
First uninstall properly
https://www.avast.com/uninstall-utility
Then download Avast again and install the newest version
https://www.avast.com/index

Muzgar15 · 10 Nov 2015

Did what you told me to do and no freezing or crashing so far (30 minutes). Usually the problems started a minute or two after unplugging the laptop so it's probably fixed. But nevertheless I find it strange that the manufacturer provided drivers were causing the crashes.

**axe0** · 10 Nov 2015

These drivers were just old, that could cause crashes with the changes that are regularly made in Windows.

Muzgar15 · 16 Nov 2015

I tested my laptop during the weekend and it seemed to work just fine while not plugged in, until yesterday... The issue is once again preventing me to boot up or use the computer while runnning on battery power. I have checked the graphics driver versions just in case if an automatic updated was excecuted, but the driver version was the same as when I fixed the problem. Do you have any idea on how to fix this issue? I want to trigger another BSOD, but I wasn't able to do so, because the computer just frezees when I unplug it. Should I start verifier.exe? Should I test it when plugged in or running off battery power?

**axe0** · 16 Nov 2015

What is your PSU and cooling system?
What are the 3.3v, 5v and 12v values in the BIOS?

Muzgar15 · 16 Nov 2015

My computer is a laptop and laptops don't have PSUs (right?). There are no voltage values in BIOS, just the basic processor specs and basic settings.

**axe0** · 16 Nov 2015

Then please update your 'My System Specs'.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs: