Unexpected Shutdown


  1. yrralrellim
    Posts : 54
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    Unexpected Shutdown


    Unexpected shutdown - Win7 Pro 32-bit. First time on this O/S. Windows updates completed. Hobby project: Dell Latitude C640; 2GB RAM; NEW 60GB hdd. When Win7 Ultimate was installed (a previous thread), I checked memory sticks independently with Win 7 memory checker -- all was okay. Would someone please analyze and point me in the right direction? Thank you.
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  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Please run the DM Log Collector again, there are several files missing.
    Before uploading, check if the content is at least
    • 18 .txt,
    • 1 .nfo,
    • 1 or more dump files

    If this is NOT the case, try booting in safe mode and run the tool again.
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  4. yrralrellim
    Posts : 54
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    From Safe Mode


    Looks better to me but maybe still incomplete .......
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  6. axe0
    Posts : 7,050
    Windows 10 Pro
       New #4

    What OS was previously installed?
    Your BIOS dates from 2004, 5 years before Windows 7 was released.
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  7. yrralrellim
    Posts : 54
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    Dell says the unit shipped 1/15/2003 with XP Pro. The counterfeit Windows 7 Ultimate OS was installed when I purchased the unit on eBay. Strange, but the laptop has what appears to be a good "Windows 7" decal on the lower right hand side of the laptop , right next to the "Intel Pentium Inside" decal. Obviously another fake. I updated the BIOS to the A10 (latest) version after I received the unit, before I installed Win7 Pro.
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  8. axe0
    Posts : 7,050
    Windows 10 Pro
       New #6

    Besides of the BIOS, I cannot real quick find something else then checking your memory.
    This time prefered to run MemTest86+, the built-in feature isn't really as good as MemTest86+



    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

       Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

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  10. yrralrellim
    Posts : 54
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #7

    Will do the Memtest86 overnight tonight. Will post results and also update specs on this "project" laptop tomorrow. Thanks much!!
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  11. yrralrellim
    Posts : 54
    Microsoft Windows 7 Professional 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #8

    I ran Memtest86 all night. 11 passes with 0 errors. Laptop's system specs updated per the tutorial. Thank you.
    Last edited by yrralrellim; 11 Nov 2015 at 07:58.
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