BSOD when watching video

Orangelemonade · 11 Nov 2015

Hi,

I received the following error while watching a video today. Will this problem persist only if I watch videos, or will it happen at random times? I have an exam coming up next week on this laptop (no videos involved) and I really can't have it happen again.

Problem signature:
Problem Event Name:
BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800645E390
BCP2: FFFFF8800465D008
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\111015-20997-01.dmp
C:\Users\TT\AppData\Local\Temp\WER-134831-0.sysdata.xml

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Thank you so much everyone in advance for the help!

**axe0** · 11 Nov 2015

Hi Orangelemonade,

Welcome to the 7forums.

Please remove items from the startup
How to remove items from startup - Windows 7 Help Forums
These programs could interfere with the boot process giving you trouble and increase the boot speed.

Please remove the ASUS software, it is known for causing BSOD's.

As this crash is a 0x116 it is related to the graphics.
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your manufacturer. Make sure you ONLY install the drivers

Code:

2: kd> lmvm atikmpag
start             end                 module name
fffff880`04656000 fffff880`046a2000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Feb 04 23:33:47 2011 (4D4C7ECB)
    CheckSum:         00048AE6
    ImageSize:        0004C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4