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#1
BSOD when in Excel and other programs, no real pattern
Windows 7 Pro, 64 bit HP ELitebook 8460P Laptop. Has BSOD 2x. DM log file attached- I appreaciate any assistance on this!- John
Windows 7 Pro, 64 bit HP ELitebook 8460P Laptop. Has BSOD 2x. DM log file attached- I appreaciate any assistance on this!- John
Make sure your dump logging is enabled.
- Click Start, point to Settings, and then click Control Panel.
- Double-click System.
- Click the Advanced tab, and then click Settings under Startup and Recovery.
- Check Write an even to the system log, and Automatically restart.
- In the Write debugging information list, click Small memory dump (256k).
Location of Dumps:
C:\Windows\minidump
Step 4 - settings were already set as you show.
For Step 5 I changed it from Kernel Memory Dump to Small memory dump (256k).
Were the files I sent not interpretable because of the setting in step 5?
Thanks
Last edited by jhickey; 12 Nov 2015 at 17:47. Reason: typo
I know, but I have been sitting on this since the end of October because I have been away... if the files point to a driver or anything discernible, pls let me know... that way I can go ahead and update the driver, if applicable, while I have access to this users laptop... It isn't often that I do. Thanks so much!