Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on "Wake up" win 7 ult 64

13 Nov 2009   #1
brbrown13

Windows 7 Ultimate x86 + x64
 
 
BSOD on "Wake up" win 7 ult 64

I get a BSOD whenever Windows 7 wakes up from sleep. I have updated ALL drivers to the latest versions. Im pretty sure it has to do with Catalyst Control Center 9.10. Im running crossfired radeon HD 4870x2 cards, CCC detects all 4 GPU's but under the ATI Overdrive tab the window "blinks". I was running Vista Home Premium 32bit with absolutley no problems. Switched to Win 7 ultimate 64 on a new HD and this issue is the only problem I have.

I will post the dump files when I get home, I can't figure out how to read them.

This may or may not have anything to do with it but if someone has knowledge on the 4870x2 cards, on vista 3 of the 5 LED's would light up at start up then turn off but on win7 only one of them lights up and turns off. I don't get lines or hang ups, the cards work fine just the BSOD on wake up.

I Would greatly appreciate any assistance in this matter.


My System SpecsSystem Spec
.
13 Nov 2009   #2
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Posting the minidump will really help. I will not have any more help for you until I can see that, or get the stop code.

~Lordbob
My System SpecsSystem Spec
13 Nov 2009   #3
brbrown13

Windows 7 Ultimate x86 + x64
 
 
Minidump

I had to wait until I got home from work. Here are the minidump files that are related to this crash. Again any help is greatly appreciated.
My System SpecsSystem Spec
.

13 Nov 2009   #4
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Bad graphics driver. Have you updated them?

~Lordbob
My System SpecsSystem Spec
13 Nov 2009   #5
brbrown13

Windows 7 Ultimate x86 + x64
 
 

Yes, I am using the latest driver package from AMD.
My System SpecsSystem Spec
13 Nov 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by brbrown13 View Post
I had to wait until I got home from work. Here are the minidump files that are related to this crash. Again any help is greatly appreciated.
Hi and welcome to seven forums

I took a qick look at the 4 dumps they were almost identical. thats the good news. all four pointed to your video driver. in fact the file that probably caused the crash was atikmdag.sys.

I would
update the videodriver, and BIOS while you are at it.
If you are overclocking stop
download memtestx86 and run for a long time (prefer overnight)
run a system file check
type cmd in search>right clicka nd run as admin>sfc /scannow

let us know the results


Hope this helps

Ken J



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\110709-29281-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a0c000 PsLoadedModuleList = 0xfffff800`02c49e50
Debug session time: Sat Nov 7 22:22:40.408 2009 (GMT-5)
System Uptime: 0 days 1:20:47.000
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\System32\drivers\dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8009631010, fffff8800467a6a0, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+126a0 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009631010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800467a6a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP:
atikmdag+126a0
fffff880`0467a6a0 48895c2408 mov qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: csrss.exe


CURRENT_IRQL: 0

STACK_TEXT:
fffff880`06b382e8 fffff880`04cffef8 : 00000000`00000116 fffffa80`09631010 fffff880`0467a6a0 00000000`00000000 : nt!KeBugCheckEx
fffff880`06b382f0 00000000`00000116 : fffffa80`09631010 fffff880`0467a6a0 00000000`00000000 00000000`00000002 : dxgkrnl+0x5cef8
fffff880`06b382f8 fffffa80`09631010 : fffff880`0467a6a0 00000000`00000000 00000000`00000002 00000000`00000282 : 0x116
fffff880`06b38300 fffff880`0467a6a0 : 00000000`00000000 00000000`00000002 00000000`00000282 00000000`00000000 : 0xfffffa80`09631010
fffff880`06b38308 00000000`00000000 : 00000000`00000002 00000000`00000282 00000000`00000000 fffff880`04cffc02 : atikmdag+0x126a0


STACK_COMMAND: kb

FOLLOWUP_IP:
atikmdag+126a0
fffff880`0467a6a0 48895c2408 mov qword ptr [rsp+8],rbx

SYMBOL_STACK_INDEX: 4

SYMBOL_NAME: atikmdag+126a0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME: atikmdag.sys


DEBUG_FLR_IMAGE_TIMESTAMP: 4abaa755

FAILURE_BUCKET_ID: X64_0x116_IMAGE_atikmdag.sys

BUCKET_ID: X64_0x116_IMAGE_atikmdag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
13 Nov 2009   #7
brbrown13

Windows 7 Ultimate x86 + x64
 
 

All of my drivers are up to date according to Windows and I am not overclocking. I am running the latest version of catalyst control center (9.10) and it is incredibly buggy, the window resets every 5 seconds. I have uninstalled/reinstalled several times with the same result and it is the only version recommended for win7 64. ASUS does not have a BIOS driver package for windows 7 that I can find. I will try what you suggested as AMD and ASUS have been very unhelpful thus far.
My System SpecsSystem Spec
13 Nov 2009   #8
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Try an older driver.

~Lordbob
My System SpecsSystem Spec
14 Nov 2009   #9
brbrown13

Windows 7 Ultimate x86 + x64
 
 

I ran memtestx86, 4x2047, for 8 hours. Got up to 312% on each with 0 errors. Ran the system scan and "Windows Resource Protection did not find any integrity violations."

So im guessing that is good but its still crashing on wake up.

I attempted to use an older driver but none of them will install because they wont install on a 64x system (tried every version from 9.9 all the way back to 8.1). I dialed my CCC back to 9.8 from 9.10 and that version doesnt "blink/flicker" but my cards still just want to sleep forever and when I wake them up BSOD time lol.
My System SpecsSystem Spec
20 Dec 2009   #10
Deadlift315

Windows 7 64 bit
 
 
Exact same issue. clearly a windows 7 64 Bit problem

I am encountering the exact same issue. A blue screen of death calling out the video drivers when the computer is "awakened" from sleep mode. I am running an ATI HD4870 512MB DDR5.

I tested the exact same hardware setup with the 32 bit version of windows 7 and the problem does not occur. However this is not an adequate solution as I require a 64 bit operating system to fully utilize software such as Maya and Zbrush.

I am using the most current drivers, BIOS, and windows updates. I have tested several previous ATI drivers and encountered the same issue.

This is clearly an issue that needs to be addressed by both Microsoft and ATI.

As a temporary work around I have disabled the computers sleep function.

Moderators please pass this on to your engineers and repair this issue as soon as possible.
My System SpecsSystem Spec
Reply

 BSOD on "Wake up" win 7 ult 64




Thread Tools




Similar help and support threads
Thread Forum
BSOD every few hours: mostly "STOP: 0x00000F4", "c00021a" & "c0000135"
Hi everyone! Yesterday my HP laptop (Windows 7) started getting BSOD with various types of errors (mostly "STOP: 0x00000F4", "STOP: 0x0000007A", "c00021a" and one "missing %hs, c0000135"). Most of the time it restarts without any issues and works fine right after the BSOD and then an hour or two...
BSOD Help and Support
BSOD on wake up from "sleep"
Hello, This probably will be my last attempt at getting win 7 64 to run properly on my dual boot machine. The partition only has Win 7 64 on it with: Norton Security Suite Thunderbird Blue Screen View Acronis 2013 v6514 ( installed AFTER the BSOD )
BSOD Help and Support
BSOD after "wake up"
Hello, This problem has been happening lately, whenever I restore my computer from Sleep states, the wireless stops working, when I try to click on the wireless icon in the taskbar it doesn't respond. The dump and rest of files are attached here. Please help me! Thanks
BSOD Help and Support
BSOD or "Black Screen" after wake from sleep
Hello people. I have a Laptop Fujitsu Esprimo Mobile D9510 most of the time I never shut it down, i use the hibernate mode. Some times when i turn it on from hibertane i get a blue screen or the screen goes black and i need to power shutdown the laptop. I have updated drivers, check RAM and...
BSOD Help and Support
BSOD or Failed "Wake ups" from Sleep/Hibernate/Restart
Sometimes this laptop refuses to come out of Sleep or Hibernate (blinking cursor) and will force a Startup Repair. Occasionally BSOD's will occur but the previous issue mentioned is more prevalent. Has been happening over the span of the last two months. Appreciate any help, thanks in...
BSOD Help and Support
Windows 7 forgets "Allow this device to wake the computer" settings
Hi everyone I am experiencing a very frustrating problem. My Windows 7 Ultimate 64bit (version 6.1, build 7601, service pack 1) forgets the "Allow this device to wake the computer" settings made for my usb keyboard and mouse after a few sleep/resume cycles. Here is what I do and...
General Discussion


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:53.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App