Random Blue Screens, mainly when starting up

amandioantao · 13 Nov 2015

Hello

I have these random Blue Screens for long time. I re-installed the laptop and these random Blue Screens remains mainly when starting up or first minutes up.

Asus N61Vn
Win 7 Professional x64
Intel® Core™2 Quad Processor Q9000 : 2 GHz
Mobile Intel® PM45 Express Chipset +ICH9M
DDR3 1066 MHz, 4GB SDRAM
NVIDIA® GeForce® GT240M , with 1GB VRAM
2.5" 9.5mm SATA 500GB

Can you help me to figure out what could be the causes?
Many ttanks.
Amandio

**axe0** · 13 Nov 2015

Hi amandioantao,

Welcome to the 7forums.

As all the crashes are 0x116(VIDEO_TDR_FAILURE) or 0x117(VIDEO_TDR_TIMEOUT_DETECTED) the crashes are as it looks right now caused by the graphics drivers.
Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your manufacturer ASUS. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Below is just for later reference.

Code:

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f087000 fffff880`0fd23000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 13 17:43:56 2015 (561D26BC)
    CheckSum:         00C4FCDD
    ImageSize:        00C9C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Mini Kernel Dump does not contain unloaded driver list

amandioantao · 13 Nov 2015

Hi axe0

Thanks for your quick post.
Hope it works!!
I will keep posted.

Thanks again!!

**axe0** · 13 Nov 2015

Please let me know how it goes :)

amandioantao · 14 Nov 2015

Hi there,

I have bad news. Unfortunately the laptop keeps freezing. But now is not saving dump files.

Any tips?

Thanks very much.
Amandio

**axe0** · 14 Nov 2015

A freeze is not a bluescreen.
What are you doing at time of the crash?

amandioantao · 14 Nov 2015

Yes, you are right. Let me explain.
When I first started my post, I had blue screens. After video driver change the laptop started with these freezes. It does not allow me to do anything else than power off the laptop. This happen mostly in the windows welcome screen. When I manage to get inside windows session this freezes happen randomly. I can not tell you a pattern because there is not one. What a problem!!!!

Axe0, I appreciate your time on it. Many thanks.

**axe0** · 15 Nov 2015

Lets try a few tests

Diagnostic test

GPU TEST

Run Furmark to test your GPU. Furmark tutorial

Note

Run Furmark for around 30 minutes

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if temperatures rise too high

Diagnostics Test

HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use

Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk Disk Check

Run HDTune to scan for errors, health and benchmark.
Let me know what the results are, prefered screenshots.

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Diagnostic Test

CPU TEST

Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 7 Forums

Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.