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Windows 7: BSOD Running Crysis (dxgmms1.sys)

13 Nov 2009   #11
Monotony

Windows 7 Professional 64-bit
 
 

Once again, I'm extremely grateful for your time.

I just recovered from another BSOD after playing Crysis Warhead for longer than I ever have on this install. I had the side of my case off, a fan blowing on it, and the video card fan sounding like a small tornado. Also, a new minidump was generated that is different than the previous ones, if you'd like to take a look. God, that game is gorgeous on max settings and my system runs it so smoothly... this crashing is killing me.

Another question if you don't mind: how can I stop Windows 7 from installing the default VGA driver after I uninstall the ATI video driver for my card? I don't know if it even causes any conflicts, but I never underestimate Windows in that area.

I'm installing the August DX9.0c and will run the program again.


My System SpecsSystem Spec
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13 Nov 2009   #12
Monotony

Windows 7 Professional 64-bit
 
 

I installed the latest DirectX 9.0c End-User Runtime (August '09), rebooted, and loaded Crysis Warhead. The program again crashed after the normal amount of time, faulting "dxgmms1.sys" again. Minidump is included. What do you think?
My System SpecsSystem Spec
14 Nov 2009   #13
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by Monotony View Post
how can I stop Windows 7 from installing the default VGA driver after I uninstall the ATI video driver for my card?
Haha...it needs standard vga driver when you remove ATI driver. If it didn't use standard vga then, you would have no video screen. So, I would just install the latest ATI driver again and leave that part alone. It's not the source of problems even though you're crashing in games.

The dump from this post is a 0x3D. Read about it here briefly. So for the moment, I wouldn't worry about this one and let it pass. Hopefully it will not happen again.

I would run Memtest overnight to see if it finds any errors in RAM.

Also, check the motherboard bios for correct settings for Vdimm (RAM voltage, check the RAM maker's site for correct settings) and timings as well as all settings in general.
My System SpecsSystem Spec
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14 Nov 2009   #14
Monotony

Windows 7 Professional 64-bit
 
 

Quote:
Haha...it needs standard vga driver when you remove ATI driver.
You know, I feel like an idiot now. Of course that's the case.

Anyway, I wiped the HDD this morning and re-installed Windows 7 Pro 64-bit. Like before, I had all the latest drivers burned to a CD at the ready. What I did differently was disconnect the ethernet cable, preventing Windows 7 from possibly automatically accessing any Microsoft drivers. I installed chipset, audio, video, and NIC drivers in that order after disabling the option to use "Windows Update" drivers. I installed critical Windows 7 updates and then added Firefox and Crysis Warhead (I left DX9.0c out this time around). And the results... Crysis64.exe works perfectly now in DX10 mode. I'll see if it continues to do so as I install my other games and programs. I'm not sure why this should make a difference; Windows kills me sometimes.

I'm extremely grateful for your help, friend. Hopefully I'll get a chance to return the favor. Cheers!
My System SpecsSystem Spec
20 Nov 2009   #15
chiefboo

Win7 Pro (6.1, build 7600)
 
 

I'm having this same issue. It is driving me nuts. I've been able to elimate many of my troubles (1. EP45-UD3p + gskill f2-8500cl5d acting like two children who can't behave together resulting in random reboots, BSoD's, lock-ups, and poor performance [changed bios settings according to a gskillz tech rep and system is now stable no BSoD's except from crysis occasionally]. 2. artifacting casued by a defective graphics card [RMAed]. 3. overheating CPU caused by my noobness in securing the heatsink mount [reseated and now working fine]) but I cannot seem to get Crysis to work with stabilty and reliablity. I've had to restart the game from the begining 7 times (uninstalled and reinstalled) and half of those times I was on the very last boss fight!

Before it was just Crysis and Bioshock giving me problems (later got Bioshock solved with no further issues), but now even Prototype (which never gave me ne problems) is crashing to desktop with task manager reporting it not responding (haven't tried this game again since i've last reforamted tho). Crysis more often than not crashes to desktop, but every once in a while i get the quick progression from freezing screen and sound locking up to the BSoD with our mutual enemy 'dxgmms1.sys' reported as a/the cause.

I even reformated and reinstalled windows 7 (installation seemed a little slow to me) tonight (making it my thrid time in 2 and half weeks). I've got the 9.1 Catalyst Control Center drivers for my powercolor ax4870 and i normally run games in the default mode. After I got that dxgmms1 BSoD tonight I ran crysis in DX9 and it crashed to desktop within 10 minutes of playing.

Crysis is a really incredible game... I'm so happy to be back into PC gaming... but so pissed and frustrated too. My girlfriend won't talk to me anymore because all i do is mess with this damn machine and talk about it's problems. This issue is ruining my personal life as well as my digital one! SAVE US!!
My System SpecsSystem Spec
20 Nov 2009   #16
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by chiefboo View Post
I've got the 9.1 Catalyst Control Center drivers for my powercolor ax4870 and i normally run games in the default mode.
Is that a typo and you really mean 9.11 CCC driver? Because if you're running 9.1, you should definitely update.
My System SpecsSystem Spec
20 Nov 2009   #17
Monotony

Windows 7 Professional 64-bit
 
 

Well, besides the Windows 7 install trick of disconnecting the ethernet, I can't cite a definite solution. This worked for me, as stated in my previous post. I have since played through Crysis Warhead without a single crash.

Make sure you have the latest 9.11 Catalyst for your OS from AMD's website, not Powercolor's. Make sure your motherboard drivers are up-to-date and for the correct board (common error with all the letters and numbers thrown into the models). Also update your BIOS.

You should run stability tests on your CPU (Prime95), GPU (OCCT), and memory (Memtest86+). Preferably overnight.

You might try a temp logger that will write min/max temps to a file. When the system crashes, you can open the file and see the state of the system when it died. I use HWMonitor but I don't recall if it has an active logger. Google for one if no one points you to one here.

You mentioned DX9 in Crysis... In my experience so far with Windows 7, you don't need to install DX 9.0c package. since DX11 is supposed to run programs requiring DX9 in a "DX9 mode." The program is supposed to specify which DX version it needs and DX11 will run with the appropriate library. All my DX9 games are running smoothly now since my reformat and Win7 reinstall without the DX9.0c Redist.

I'm not a programmer... post your minidump if you have one and maybe one of the gentlemen here will help read it for you.
My System SpecsSystem Spec
22 Nov 2009   #18
m267

Windows 7 Ultimate (signature edition) x64
 
 

I've been having these same problems, would it be possible to get a comprehensive list of things I should do?

I'll try to post a minidump next time it happens. Edit: posted.
My System SpecsSystem Spec
22 Nov 2009   #19
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by m267 View Post
I've been having these same problems, would it be possible to get a comprehensive list of things I should do?

I'll try to post a minidump next time it happens. Edit: posted.
Update to RTM build 7600, latest video driver from NVIDIA's site and these drivers too:

jraid jraid.sys Mon Nov 03 21:20:09 2008
rt2500usb rt2500usb.sys Wed Nov 08 01:46:27 2006
RTKVHD64 RTKVHD64.sys Thu Jul 24 06:05:39 2008
gdrv gdrv.sys Fri Aug 08 14:28:54 2008
My System SpecsSystem Spec
28 Nov 2009   #20
m267

Windows 7 Ultimate (signature edition) x64
 
 

I'm a little confused about the other drivers. Am I just downloading those files? What about the dates? Thanks for all the help so far.
My System SpecsSystem Spec
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 BSOD Running Crysis (dxgmms1.sys)




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