Random crashes at night while it's supposed to be sleeping

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  1. Posts : 68
    Windows 7 Home Premium 64 bit
       #1

    Random crashes at night while it's supposed to be sleeping


    I suspect that Windows Updates have caused some of my problems. I have a Logitech wireless mouse and wireless keyboard and had to turn off a setting in the keyboard driver that was preventing sleep because of the keyboard, after a Windows Update. Then it started these random shutdowns during sleep.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8008BB4060
    BCP3: FFFFF80004F3D4D8
    BCP4: FFFFFA8006E4D2E0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\111415-54147-01.dmp
    C:\Users\Melissa\AppData\Local\Temp\WER-110433-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    I also followed the instructions here for creating the zip file, just now, but am not sure it worked well. Says I don't have permission to open it, when I try to upload it, but I have myself as the admin. Maybe I need to run it that way - wait...No, ran it as admin and it still says access denied. Frack!

    I'm an intermediate user - many years - not sophisticated or anything.

    Thanks.
      My Computer


  2. Posts : 7,058
    Windows 10 Pro
       #2

    Hi Melissa2012B,

    I assume you have read BSOD Posting Instructions?

    You don't have permission to open what?
      My Computer


  3. Posts : 68
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    It's not allowing me to open or upload dm_log_collector.exe
      My Computer


  4. Posts : 7,058
    Windows 10 Pro
       #4

    Please try following
    Right click the file > properties.
    If it says that the system is blocking the file, unblock it.
      My Computer


  5. Posts : 68
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    I got as far as this and don't know what to tell it. When I clicked on Examples, it crashed my Altap Salamander.

      My Computer


  6. Posts : 68
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    Wait, I figured it out. Had to use the Windows file manager instead of Salamander. Here ya go.
      My Computer


  7. Posts : 7,058
    Windows 10 Pro
       #7

    Why are you using something else then Windows Explorer?
      My Computer


  8. Posts : 68
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    axe0 said:
    Why are you using something else then Windows Explorer?
    Salamander is a very handy 2 panel file manager that has features that Explorer doesn't. ( do any of you remember Norton Commander? Salamader is modernized and better - even includes ftp. ) One of the few shareware programs I've registered and felt it well worth paying for.
      My Computer


  9. Posts : 7,058
    Windows 10 Pro
       #9

    Please run DM Log Collector again, only a dump file has been added to it.
      My Computer


  10. Posts : 68
    Windows 7 Home Premium 64 bit
    Thread Starter
       #10

    Here.
      My Computer


 
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