BSOD upon skype call dxgkrnl

MrParchy · 20 Aug 2015

As the title suggests, I am getting a bsod upon making skype calls. The bsod is instant as soon as the call is made. I also get blue screens when using the screen record feature that came with my Graphics card. Windows is also constantly giving me notifications that my Graphics card has stopped responding and has recovered. I have re-installed my drivers and operating system, I have run the windows memory diagnostic tool and restored my pc to a later date. None of this has worked So I have come to these forums seeking help. My PC log is attached. Thank you for your time.

ICIT2LOL · 21 Aug 2015

Hello and welcome Sam mate dump files are suggesting uninstalling the Catalytic Control Centre first see how you go then reinstall if you want

Code:

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
FAULTING_MODULE: fffff80002e0a000 nt
DEBUG_FLR_IMAGE_TIMESTAMP:  55b838cd
FAULTING_IP: 
atikmpag+ccac
fffff880`03d53cac 4883ec28        sub     rsp,28h
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
STACK_TEXT:  
fffff880`04bac818 fffff880`03a9b134 : 00000000`00000116 fffffa80`0bfde010 fffff880`03d53cac 00000000`00000000 : nt+0x735c0
fffff880`04bac820 00000000`00000116 : fffffa80`0bfde010 fffff880`03d53cac 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d134
fffff880`04bac828 fffffa80`0bfde010 : fffff880`03d53cac 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`04bac830 fffff880`03d53cac : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`0bfde010
fffff880`04bac838 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`03a9ae3e : atikmpag+0xccac

STACK_COMMAND:  kb
FOLLOWUP_IP: 
atikmpag+ccac
fffff880`03d53cac 4883ec28        sub     rsp,28h
SYMBOL_STACK_INDEX:  4
SYMBOL_NAME:  atikmpag+ccac
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  atikmpag.sys
BUCKET_ID:  WRONG_SYMBOLS
FAILURE_BUCKET_ID:  WRONG_SYMBOLS
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:wrong_symbols
FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}
Followup: MachineOwner

MrParchy · 21 Aug 2015

Hi, uninstalling the Catalyst Control Center has not changed a thing. Thanks for being so quick to help.

ICIT2LOL · 21 Aug 2015

ok mate lets move on because the dump that referred to the CCC is not the only thing in the files in msinfo32 you have some problem devices see pic the name at the top is just my search program. The one specifically marked has something to do with the BIOS and specifically Asus What is the ACPI\PNP0A0A Device? Where is the Driver for this? - Stone Computers :: Knowledgebase so I have to ask have you updated or altered the BIOS recently?

ICIT2LOL · 21 Aug 2015

have had a dig around and this is the driver for your graphics SAPPHIRE Technology

now before you do anything else do this

SLOT CLEANING

Now as for the slots to clean themuse a strip of old credit card about 1/2 inch wide nip the corners off one end- preferably round them offhold a piece of thin lintfree cloth over the end dab on some form of alcohol - isopropyl alcohol (whatwe swab the skin with before an injection) is good and GENTLY swipe along the slots.

This can also be done for the GPUslot/s and also the contacts of the sticks or cards - not the stick but somelint free cloth of course. See my pic for the sick but please be very gentledoing it if you are in any doubt - please ask before doing it but I use thisall the time and have yet to damage anything. Plus make sure the card/sticks contacts are clean too but be gentle

From here we might be looking at doing a stress est on that card.

Now it is a personal choice but I went over the NVidia because of seemingly endless problems with the ATi graphics but the choice is there and of course yours

MrParchy · 21 Aug 2015

Hi mate, my pc is quite new (about a month old) and I'm pretty sure none of the slots would have become dirty in that short time. my BIOS should be default as I don't think I edited them but I will double check. EDIT: I made my bios default but no changes have occured.

ICIT2LOL · 22 Aug 2015

Ok mate that is ok then but a re seat of the sticks and cards would not go a amiss and check all the power and data cables are well in.

MrParchy · 23 Aug 2015

Hi mate, all cards, sticks and cables have been re-seated however there is once again no change.

MrParchy · 26 Aug 2015

~bump~

ICIT2LOL · 26 Aug 2015

Now the dumps are still showing the same graphics issues but just out of interest what are the temps on the machine you can use Speccy https://www.piriform.com/speccy/download to get them or the BIOS.

If they are running hot then it may have something to do with the problem - if not then it might be necessary to test run the card with Furmark but keep an eye on the temps FurMark

Next it might be worth taking a look at the RAM with memtest - tedious I know but a possible cause

MEMTEST

The memtest you will need to make a bootable disk / stick andset the BIOS to boot from the optical or USB and it will take a fair time torun- some leave it overnight. Memtest86+ - Advanced Memory Diagnostic Tool

But one thing is very important you must let the test run for at least 8 passes any less and thefindings are no good. Now if errors come up straight away then you can stop it- see my pics. Now if there are errors and you have more than one stick of RAMin then you will need to test each stick ie remove the sticks and replace stick 1 in slot 1 and test no errors do the same in slot 2 with stick 1no errors then repeat the process with stick 2 - that will show up the faultystick - the other thing is it could be a faulty slot but most unusual.

It is a very lengthy and tedious process but worth it if youhave errors. Have attached a pic of what the screen looks like and just for your info this is a pic of the older version