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Windows 7: Frequent BSOD General Web Browsing

28 Nov 2015   #11
DELLXPS

Win7 64 Bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Try post #5.
Ah sorry hadn't noticed that one.

I've been into Device Manager and Driver is now current.
Still getting the errors.

This is the report when it restarts
BCP1: 0000000000000019
BCP2: 0000000000000000
BCP3: FFFFF88002FE2180
BCP4: 0000000000000003


My System SpecsSystem Spec
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28 Nov 2015   #12
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
28 Nov 2015   #13
DELLXPS

Win7 64 Bit
 
 

New data dump attached.
My System SpecsSystem Spec
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28 Nov 2015   #14
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

The last .dmp was from 16/11/2015 - nothing more recent. Try this:

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
28 Nov 2015   #15
DELLXPS

Win7 64 Bit
 
 

That's really weird - as while the data collection was happening, I was looking at the dates on the dump files, and there were definitely some newer ones there.

Not sure if this makes a difference but in the System Properties the 'Kernel Memory Dump' was selected. I've changed to 'Small Memory Dump' Let me know if this was the correct thing to do or if it needs to be changed back.
Screen shot attached.

I've run the DM log again and there are files from today and yesterday.
If this is still no good then I can run the Driver Verifier you mentioned above.
My System SpecsSystem Spec
28 Nov 2015   #16
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Ah yes.....minidumps are what we are after.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff88002fe2180, 3}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> lmvm netw5s64
start             end                 module name
fffff880`04842000 fffff880`04fa4000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Tue Jun 01 04:35:02 2010 (4C04085E)
    CheckSum:         00756F73
    ImageSize:        00762000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel wifi driver here - its quite outdated, and is flagged as a problem:
https://downloadcenter.intel.com/
My System SpecsSystem Spec
29 Nov 2015   #17
axe0

Windows 10 Pro
 
 

Download the driver from Dell instead of Intel!
Else you'll get more problems
My System SpecsSystem Spec
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