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#11
Additional information is required.
1. Download the DM Log Collector application to your desktop by clicking the link below
DM Log Collector.exe
2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.
The last .dmp was from 16/11/2015 - nothing more recent. Try this:
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable
Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.
I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create
If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
That's really weird - as while the data collection was happening, I was looking at the dates on the dump files, and there were definitely some newer ones there.
Not sure if this makes a difference but in the System Properties the 'Kernel Memory Dump' was selected. I've changed to 'Small Memory Dump' Let me know if this was the correct thing to do or if it needs to be changed back.
Screen shot attached.
I've run the DM log again and there are files from today and yesterday.
If this is still no good then I can run the Driver Verifier you mentioned above.
Ah yes.....minidumps are what we are after.
Update the Intel wifi driver here - its quite outdated, and is flagged as a problem:Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 101, {19, 0, fffff88002fe2180, 3} *** WARNING: Unable to verify timestamp for NETw5s64.sys *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE ) Followup: MachineOwner --------- 0: kd> lmvm netw5s64 start end module name fffff880`04842000 fffff880`04fa4000 NETw5s64 T (no symbols) Loaded symbol image file: NETw5s64.sys Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys Image name: NETw5s64.sys Timestamp: Tue Jun 01 04:35:02 2010 (4C04085E) CheckSum: 00756F73 ImageSize: 00762000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
https://downloadcenter.intel.com/