Frequent BSOD General Web Browsing

Page 2 of 2 FirstFirst 12

  1. Posts : 6
    Win7 64 Bit
    Thread Starter
       #11

    Golden said:
    Try post #5.
    Ah sorry hadn't noticed that one.

    I've been into Device Manager and Driver is now current.
    Still getting the errors.

    This is the report when it restarts
    BCP1: 0000000000000019
    BCP2: 0000000000000000
    BCP3: FFFFF88002FE2180
    BCP4: 0000000000000003
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #12

    Additional information is required.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

      My Computer


  3. Posts : 6
    Win7 64 Bit
    Thread Starter
       #13

    New data dump attached.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #14

    The last .dmp was from 16/11/2015 - nothing more recent. Try this:

    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  5. Posts : 6
    Win7 64 Bit
    Thread Starter
       #15

    That's really weird - as while the data collection was happening, I was looking at the dates on the dump files, and there were definitely some newer ones there.

    Not sure if this makes a difference but in the System Properties the 'Kernel Memory Dump' was selected. I've changed to 'Small Memory Dump' Let me know if this was the correct thing to do or if it needs to be changed back.
    Screen shot attached.

    I've run the DM log again and there are files from today and yesterday.
    If this is still no good then I can run the Driver Verifier you mentioned above.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Ah yes.....minidumps are what we are after.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 101, {19, 0, fffff88002fe2180, 3}
    
    *** WARNING: Unable to verify timestamp for NETw5s64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm netw5s64
    start             end                 module name
    fffff880`04842000 fffff880`04fa4000   NETw5s64 T (no symbols)           
        Loaded symbol image file: NETw5s64.sys
        Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
        Image name: NETw5s64.sys
        Timestamp:        Tue Jun 01 04:35:02 2010 (4C04085E)
        CheckSum:         00756F73
        ImageSize:        00762000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update the Intel wifi driver here - its quite outdated, and is flagged as a problem:
    https://downloadcenter.intel.com/
      My Computer


  7. Posts : 7,050
    Windows 10 Pro
       #17

    Download the driver from Dell instead of Intel!
    Else you'll get more problems
      My Computer


 
Page 2 of 2 FirstFirst 12

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:19.
Find Us