Frequent BSOD General Web Browsing

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  1. Posts : 6
    Win7 64 Bit
       #1

    Frequent BSOD General Web Browsing


    Hi,
    Getting close to throwing the laptop out of the window and I came across this forum.
    Hope you can help.

    Keep getting the BSOD with STOP 0x00000100
    Sometimes I get a display driver stopped working but then recovered error and all goes well.
    Sometimes I am just reading a page and the touchpad becomes unresponsive and I have to do a hard reboot.
    Sometimes it goes straight to the BSOD.

    Anything you geniuses can come up with would be appreciated.
      My Computer


  2. Posts : 7,050
    Windows 10 Pro
       #2

    Hi DELLXPS,

    The dumps aren't really useful
    Code:
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    Also, every other file then dumps are missing.
    Please run the dm log collector again and upload a new zip.
    Please check your manufacturer for BIOS updates.
    Please make sure you have all the updates installed, exception for Windows 10 if you don't want it.
      My Computer


  3. Posts : 6
    Win7 64 Bit
    Thread Starter
       #3

    Thanks Axe0.
    Don't know why the dump didn't work.
    I updated the BIOS and have also installed a few minor windows updates that had been pending.
    Results of scan attached.
    Thanks.
      My Computer


  4. Posts : 7,050
    Windows 10 Pro
       #4

    Same, no other file then dumps and the dumps results won't be different.



    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Code:
    fffff880`0bab4c28  fffffa80`00000000
    fffff880`0bab4c30  fffffa80`0cf5d560
    fffff880`0bab4c38  fffff880`056a78c3Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     SynTP+0x228c3
    fffff880`0bab4c40  fffffa80`0baa1048
    fffff880`0bab4c48  fffff800`03e34280 nt!ExWorkerQueue
    fffff880`0bab4c50  fffffa80`0d375270
    fffff880`0bab4c58  fffff880`0bab4ce8
    .
    .
    .
    : kd> lmvm syntp
    start             end                 module name
    fffff880`05685000 fffff880`057dd000   SynTP    T (no symbols)           
        Loaded symbol image file: SynTP.sys
        Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
        Image name: SynTP.sys
        Timestamp:        Fri Jul 16 09:31:32 2010 (4C3FA15C)
        CheckSum:         0015A45B
        ImageSize:        00158000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    I was passing by and looked at the latest .dmp file - hope you don't mind Axe.

    The Synaptic touchpad driver is flagged and seems outdated. See if you can update it:
    Drivers ? Synaptics
      My Computer


  6. Posts : 7,050
    Windows 10 Pro
       #6

    Not at all Golden, I couldn't find anything
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    axe0 said:
    Not at all Golden, I couldn't find anything
    I had to use the !thread and dps commands - do you know those?
      My Computer


  8. Posts : 7,050
    Windows 10 Pro
       #8

    Of course I do :)
    But still I couldn't find anything useful
      My Computer


  9. Posts : 6
    Win7 64 Bit
    Thread Starter
       #9

    axe0 said:
    Same, no other file then dumps and the dumps results won't be different.



    Diagnostics Test

     System File Check


    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
    Hi Axe,
    I've run the scannow twice - both with no errors (copy of screen shots attached).
    Any other ideas?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Try post #5.
      My Computer


 
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