Dell Optiplex 745 running Windows 7 Professional Service Pack 1 32 bit operating system
Intel Core 2 CPU 6300 @ 1.86 GHz
4 GB of RAM
Just a few days the computer started crashing and giving me BSOD. Different codes each time, but I cannot understand any of them anyhow. Minidump file does not seem to be being created.
I have uploaded the file per your instructions.
Someone please help.
Just ran MemTest86+ v 4.10 with no problems detected after one (1) full pass.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-W77P3-QT826-2RMPH Windows Product Key Hash: JEl2ofSQPjPrkCTU4MA9U6LSpIM= Windows Product ID: 00371-OEM-8992536-55631 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {6DA71E2A-8ABB-4B59-9F86-33E152F5D3B9}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000000 Build lab: 7601.win7sp1_gdr.151019-1254 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{6DA71E2A-8ABB-4B59-9F86-33E152F5D3B9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2RMPH</PKey><PID>00371-OEM-8992536-55631</PID><PIDType>3</PIDType><SID>S-1-5-21-1100368962-363788282-525290713</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>OptiPlex 745 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>2.3.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070521000000.000000+000</Date></BIOS><HWID>EFD73B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B8K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 90a61a0d-0b76-4bf1-a8b8-89061855a4c9 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-925-355631-02-1033-7601.0000-0272012 Installation ID: 013421751832333133329991662101367450936445905493246050 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 2RMPH License Status: Licensed Remaining Windows rearm count: 3 Trusted time: 11/26/2015 5:25:34 PM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 10:8:2015 19:26 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAwABAAIAAAABAAAAAQABAAEAeqiK/pgkTmu2hi73xv2w/2YqQj2+byqF OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x0 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL B8K FACP DELL B8K HPET DELL B8K BOOT DELL B8K MCFG DELL B8K SSDT DELL st_ex ASF! DELL B8K TCPA DELL B8K SLIC DELL B8K
Please run the dm log collector again, for updated info and to add the dumps of the new crashes.
BSOD is not creating a minidump file though told and set to do so.
Please make a screenshot of your bluescreen settings and post it.
Please make sure the Windows Error Reporting Service is set to manual.
Search "services.msc" (without quotes) > search "Windows Error Reporting Service" service > right click this service and check the startup type.Please make sure your not using any cleanup method or program, they remove the dumps.
Please make sure your pagefile is properly configured
Virtual Memory Paging File - ChangeThe complete memory dump will require that there is a page file set to at least the size of physical memory installed plus 1MB (for the header).
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