BSOD's on Acer notebook. Error 0x0000000a

jhorden · 29 Nov 2015

Dear community,

I'm getting some random BSOD's lately or my laptop freezes so I have to do a 'hard' reboot. I'm unable to pinpoint what change in my system started to cause the problem but maybe it is after I installed a SSD. But this may well be coïncidence.

I am able to log on and use the laptop but sometimes after a while the laptop freezes or reboots with error code 0x0000000a. The faulty driver differs: ntkrnlpa.exe, ndis.sys and NETIO.sys.

I have ran a Windows Memory Diagnostic for 20-30 minutes and it foutnd no errors in RAM.
I hope you guys can tell me what causes the crashes. Hopefully it is an software issue and easy to fix.

Thanks up front!

**axe0** · 30 Nov 2015

Hi jhorden,

Welcome to the 7forums.

I recommend you check Acer for every update, driver and BIOS.

For the AMD display drivers, there is a 'special' procedure for updating because the drivers sometimes don't get replaced properly when updating/reinstalling:
Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from Acer.
Please ONLY install the drivers.

Code:

82f6ebac  99c919ba*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x629ba
0: kd> lmvm atikmdag
start    end        module name
99c2f000 9af2e000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Aug 04 05:23:43 2015 (55C0303F)
    CheckSum:         012A006B
    ImageSize:        012FF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

jhorden · 30 Nov 2015

Hello axe0,

Thank you for your reply. The BIOS is the most recent from the Acer website as well as other drivers.

I have removed the AMD driver with your suggested tool and installed the latest WHQL drivers from AMD. Did you find an error in the minidump about the display driver? Is that most likely the culprit?

**axe0** · 01 Dec 2015

axe0 said:

Code:

82f6ebac  99c919ba*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x629ba
0: kd> lmvm atikmdag
start    end        module name
99c2f000 9af2e000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Tue Aug 04 05:23:43 2015 (55C0303F)
    CheckSum:         012A006B
    ImageSize:        012FF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Again, this is what I found..