BSOD 0x5c ntkrpamp.exe BSOD in windows


  1. RITNBrooks
    Posts : 1
    Windows 10 Pro
       New #1

    BSOD 0x5c ntkrpamp.exe BSOD in windows


    Looking for some help with this mini dump - it is from a critical Accounting PC.
    This PC hosts Sage Fundraising Files for multiple PCs in the office. One of my clients was using it and the file server Hit this blue screen, causing her Sage program to crash.
    The only thing I had done to this machine was remove the account passwords (as no one knew what they were), removed expired internet security, installed nod32 and MBAM, and ran full scans - which found nothing.
    Side note - this machine basically hasnt been updated in 4-5 years - does not even have SP1 - and now i can understand why nobody wanted to touch it!
    Need to find the source of the BSOD - I could not filter through using Windbg to figure this out!
    Any help greatly appreciated figuring out what happened to this machine, Time is of the essence!

    Nathan
      My Computer
    Quote Quote

  3. axe0
    Posts : 7,050
    Windows 10 Pro
       New #2

    Start with updating the pc until there are no updates left, I would ignore the Windows 10 upgrade update.

    After you have updated the pc and still encouter bluescreens: Blue Screen of Death (BSOD) Posting Instructions
      My Computer
    Quote Quote

 

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