BSOD playing FIFA 16 [0x0000003b, ntoskrnl.exe+735c0]

4poca · 08 Dec 2015

Hello all

Constant BSOD while playing FIFA and any other games... Already opened the PC cleaned contacts, cleaned inside tower, all drivers updated via Device Doctor and Driver Booster, and set up all voltages for hardwares manually because MoBo were doing it wrong, but now problem persists with:
BC STRING:SYSTEM_SERVICE_EXCEPTION
BC CODE: 0x0000003b
CAUSED BY DRIVER: ntoskrnl.exe
CAUSED BY ADDRESS: ntoskrnl.exe+735c0

Would appreciate any help given.

Thanks.

4poca · 08 Dec 2015

So, after reading a couple of threads, I decided to use the Display Driver Uninstaller and reinstalled the most recent display driver.
Everything were fine, but I got a different BSOD now...
Here follows:

BC STRING:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
BC CODE: 0x1000007e
CAUSED BY DRIVER: ntoskrnl.exe
CAUSED BY ADDRESS: ntoskrnl.exe+a4da2

thanks

ps.: attached most recent log

4poca · 10 Dec 2015

Anyone?

4poca · 22 Dec 2015

Can anyone at least tell me what or where to look for??

**axe0** · 22 Dec 2015

Look for a genuine copy of Windows 7.

You are running an Acer Product ID (PID) on a Gigabyte board.
This makes your installation counterfeit.
Troubleshooting a counterfeit installation is useless as it is not known what has been modified to your system.
A counterfeit installation contains heavily modified code which causes the system to behave in unexpected ways.
For this reason, analyzing counterfeit systems is unreliable and most analysts won't try it.

Code:

Configura‡Æo do SO:                        Esta‡Æo de trabalho aut“noma
Tipo de compila‡Æo do sistema operacional: Multiprocessor Free
Propriet*rio registrado:                   Matheus
Organiza‡Æo registrada:                    
Identifica‡Æo do produto:                  00426-OEM-8992662-00006 <-- Acer PID on Gigabyte board.
Data da instala‡Æo original:               14/06/2015, 12:28:04
Tempo de Inicializa‡Æo do Sistema:         08/12/2015, 16:01:13
Fabricante do sistema:                     Gigabyte Technology Co., Ltd.

I recommend to install a genuine copy of Windows.
If, after you have installed a genuine copy of Windows, you still get BSOD's we'll be happy to assist you.

4poca · 22 Dec 2015

Uow...
Would never see that...

But I didn't understand completely... How can my mobo has an ACER PID? Is it driver issues? Or is it hardware? The Mobo has flaw on its ID?

**axe0** · 22 Dec 2015

A PID is created after a product is successfully installed. PIDs are used by Microsoft Customer Service to help identify the product when customers engage Microsoft for support. A Product key is a unique combination of numbers and letters that is used during Microsoft software installation to "unlock" or open the product.

It has nothing to do with hardware or anything you mentioned.