BSOD while alt+tabbing in games

friendlybear · 10 Dec 2015

I had a few BSODs while alt+tabbing playing WoW or Hearthstone. This has never happened prior to the last few days. I didn't catch the error codes but hopefully the log shows them.

The only changes I've made recently is updating the Intel® Ethernet Connection I217-V drivers.

EDIT: It had a weird crash where the screen went black and was still on so I manually shut it down. When I turned it back on it went into the windows repair thing and is now attempting repairs.

EDIT2: Now it won't even start without blue screening. I can only use Safe Mode. Safe Mode with networkong blue screens too. I got a USB and am ready to clean reinstall. Should I?

**axe0** · 11 Dec 2015

Hi friendlybear,

All the crashes are 0xF4 caused by hard drive problems, there are Input/Output errors (ioerr) in the dumps which means that the data cannot be accessed.
In safe mode you can try a few things that are probably needed.
1. Remove ASUS software, known for causing bluescreens.
2. Remove IObit software, its software isn't what you might think and Advanced SystemCare 8 causes problems.
3. Test your hard drive

Diagnostics Test

HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

scan for errors, no quick scan but full scan
check the health,
benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

of the error scan,
make a screenshot of the health of every hard drive and post the screenshots,
post screenshots with the benchmark of the
- transfer rate,
- access time,
- burst rate,
- cpu usage.

Code:

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8008a3bb10, Terminating object
Arg3: fffffa8008a3bdf0, Process image file name
Arg4: fffff80003b916d0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa8008a3bb10

IMAGE_NAME:  csrss.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: csrss

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`059fce38 fffff800`03c20082 : 00000000`000000f4 00000000`00000003 fffffa80`08a3bb10 fffffa80`08a3bdf0 : nt!KeBugCheckEx
fffff880`059fce40 fffff800`03b45d7b : ffffffff`ffffffff fffffa80`07e70060 fffffa80`08a3bb10 fffffa80`08a3bb10 : nt!PspCatchCriticalBreak+0x92
fffff880`059fce80 fffff800`03b42904 : ffffffff`ffffffff 00000000`00000001 fffffa80`08a3bb10 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x29c66
fffff880`059fced0 fffff800`03888ed3 : fffffa80`08a3bb10 fffff800`c0000006 fffffa80`07e70060 00000000`007a0d00 : nt!NtTerminateProcess+0xf4
fffff880`059fcf50 fffff800`03885490 : fffff800`0390abf9 fffff880`059fda38 fffff880`059fd790 fffff880`059fdae0 : nt!KiSystemServiceCopyEnd+0x13
fffff880`059fd0e8 fffff800`0390abf9 : fffff880`059fda38 fffff880`059fd790 fffff880`059fdae0 00000000`007a1a10 : nt!KiServiceLinkage
fffff880`059fd0f0 fffff800`038892c2 : fffff880`059fda38 00000000`00012284 fffff880`059fdae0 00000000`007a14e8 : nt! ?? ::FNODOBFM::`string'+0x48154
fffff880`059fd900 fffff800`03887e3a : 00000000`00000000 000007fe`fd4bd8c0 00000000`00000001 00000000`00012284 : nt!KiExceptionDispatch+0xc2
fffff880`059fdae0 00000000`777a8f72 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
00000000`007a1430 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777a8f72


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xf4_ioerr_image_csrss.exe

FAILURE_ID_HASH:  {183378f4-a174-8cab-8ad7-e5d860a58439}

Followup: MachineOwner

friendlybear · 11 Dec 2015

I appreciate your response but something happened.... I did a complete clean install (wiping HDD) and it seemed to be working perfectly while I downloaded everything. Got all the drivers (GPU and ones from Mobo's official website) and Windows Updates, it was going great. I had it all ready then I launched my game Dota 2. The sound was really scratchy and my Skype call had a static sound. After a few minutes my game and Skype crashed. The taskbar disappeared and all I saw was the desktop background and my mouse cursor.

I thought it was an audio driver issue so I restored it to before I installed the Realtek Audio drivers. Then launched my game and Skyped but the crash happened again... I lost patience and restarted, this time I only launched Google Chrome to see if it would crash while I watch a Stream. I launched Twitch and every Stream had weird symbols on it. So I went out of that and tried to launch Dota again. It gave me a "close program" error message so I closed it and launched Skype. Skype gave me an insufficient memory error message (can't remember specific error code) then it crashed again. All icons on desktop vanished and only program in start menu was "Solitaire". My sound had a muted symbol and internet had no bars red cross as if it was disabled.

I manually turned it off and decided it must be a RAM issue. I turned the PC off, unplugged it and opened it up. I reseated the RAM into the other two slots and booted it back up. Blank screen. The PC was running as normal but I wasn't getting a video signal. I made sure the cable was plugged in on both ends and even plugged it into the CPU/Mobo video port. Still nothing. I didn't hear any beeps or anything so I manually turned the PC off. I put the RAM back into original slots and tried again. Still wasn't working.

At this point I had no idea what to do. I spammed F2 on startup to go into BIOS and plugged the video into the Mobo port but still no signal. I checked the GPU and the fan was running, it was on. Now the Mouse/Keyboard won't even turn on when I start it up.

I don't know what to do. I might bring it to a computer shop and hopefully they can fix it. It's definitely a hardware issue but I'm not sure how it isn't even showing video now.

**axe0** · 11 Dec 2015

When you have seated the modules in the other slots, have you made sure it is seated properly and checked the contacts in case they have been damaged?

friendlybear · 11 Dec 2015

Yes it is seated properly I think. They are secured and the bracket clicked into place. I don't know if the contacts are damaged. I put them back into their original place and it still didn't work.

**axe0** · 11 Dec 2015

Please open the case and pull the cmos battery, this resets the settings of the BIOS but might help because it affects other things too.

I hope you had grounded yourself and pressed the power button before opening the case and seating the RAM, a few basic things for opening the case but easy to forget.

friendlybear · 12 Dec 2015

I got someone to reseat the CMOS and tried another cable, it worked. He also repaired the HDD and fixed the Ethernet and it's running perfect now. Do you think I should buy a DVI cable? The only spare I had was a VGA and I'm using that right now. I don't notice a quality difference, does it matter?

**axe0** · 12 Dec 2015

I would get a DVI cable yes, so far I've seen it is a little better.