Computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e

RachelRocksIt · 13 Dec 2015

I have been having multiple BSOD's for the last 4-5 months. Sometimes I don't even get a blue screen, it just goes black. I ran the attached file while in safe mode with networking. I have no idea how to check display drivers. (I've read on other posts that these seem to be the problem) This last BSOD and when there is an actual blue screen, the screen doesn't stay on long enough to actually read what happened. In the event log I found this:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e
As you can tell, I'm certainly no IT professional or hobbyist so I apologize for my ignorance in advance.

**axe0** · 18 Dec 2015

Please uninstall Advanced SystemCare 8 while troubleshooting.

Please update or remove Acronis

Code:

fffff880`06cbaf68  fffff880`01bbd801Unable to load image snapman.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for snapman.sys
*** ERROR: Module load completed but symbols could not be loaded for snapman.sys
 snapman+0x28801

Please uninstall Avast and use Microsoft Security Essentials as alternative while troubleshooting
Avast - Uninstall Completely
Microsoft Security Essentials - Microsoft Windows

Code:

fffff880`059bc7f0  fffff880`03ef6a11Unable to load image aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 aswSnx+0xeda11

RachelRocksIt · 23 Dec 2015

My computer has been crashing so fast that I don't have time to get to the uninstall instructions for Avast. Can it be done in safe mode? (I had the computer crash today while in safe mode) I haven't been able to find Acronis or Advanced System Care under programs in the control panel while in safe mode. I did try to run another log however, the computer froze up while trying to restart. I will try again later tonight.

Thanks

**axe0** · 23 Dec 2015

As long as you have the required file downloaded for removal you can uninstall it in safe mode yes :)

RachelRocksIt · 14 Feb 2016

OK...I got frustrated with multiple bsod's and then the computer ended up not being able to boot up at all I did a complete system restore. No problems since. I only installed the important windows updates. Today after I turned on the computer, a screen came up from HP wanting me to register my computer. After sending my information, the computer screen froze shot out a blue screen and went blank. The computer doesn't restart it just sounds like it is still on. I powered down, unplugged the power cord waited a minute replugged then powered on and started in safe with networking mode. Downloaded dm log collector and can't figure out what the problem is.

RachelRocksIt · 14 Feb 2016

Restarted in normal mode and immediately made another DM log if that matters.

**cluberti** · 15 Feb 2016

Getting almost nothing on these bugchecks (the CPU registers are all 0s). You might need to enable driver verifier on all non-Microsoft binaries and re-test.

**axe0** · 15 Feb 2016

Please visit Windows Update and check for any updates, install all of them available with the exception for Windows 10

Code:

Hotfix(s):                 177 Hotfix(s) Installed.