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# Windows 7: BSOD random in 5 machines, Lenovo e73 error 0x0000003B

 14 Dec 2015 #1 sat2 Windows 7 64-bit Professional SP1 2 posts BSOD random in 5 machines, Lenovo e73 error 0x0000003B Hi, First of all, sorry for my english, i'm not a native speaker. we have 6 machines Lenovo e73 with random BSOD. Some of them crash while beeing idle, some of them just signing into windows, some of them only when network is attached. Also we have more Lenovo products like lenovo e70 with the same configuration, same programs and same domain and they are not crashing. We are making tests reinstalling Windows 7 64 bit SP1, and in some of them have noticed that until we don't connect them to the internet they doesn't splash the Blue screen. Also we're thinking about the possibility that Nod32 version 8 is the responsable of this problem, last tests are making that the computer without the nod32 antivirus seems stable. We have tested reinstalling old and new drivers for the ethernet from official support page of lenovo... Problem remains. Running hotfix doesn't fix the problem (solution from here Blue Screen Error 0x0000003b [Solved] - 9800gt - Windows 7 ) Lenovo has some memtest programs accessing via F8 while it is booting, running the problems it says there is a problem with the Hard Drive, and when we run the check and repair option it says that there are no problems with the disk. also running chkdsk /f or /r ... Doesn't work also. Solutions like removing the rams and putting them again were worthless for us. Running the machines from a Live Usb with Ubuntu 12.04 and 14.04 works perfect. I have attached two .zip files with the results of the DM Log Collector. I think tests are ok. We have tried many options and none of them worked for us: Windows 7 64-bit BSOD, Stop error 0x00000001E, 3B and 50 Multiple BSOD, running idle https://communities.intel.com/thread...art=0&tstart=0 BSOD stop code 3b, unclear cause - Drivers - Windows 7 https://social.technet.microsoft.com...rum=windows7es Here are the 2 zip files and a picture of the exact error ( I think I have copied right, but just in case STOP: 0x0000003B (0x00000000C0000005, 0xFFFFF80003B7C1e0, 0xFFFFF8802A584D0, 0x0000000000000000) ). Attachment 377865 Attachment 377866 Attachment 377867 Thank you for your time and your posts on this website. They helped us a lot to troubleshoot and discard some options. My System Specs
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 14 Dec 2015 #2 Golden Windows 7 Ult. x64 19,450 posts South Australia I don't have time to look at all the files, but ESET Nod32 is flagged as an issue. The only suggestion I can give you is to replace it on all machines with MSE (as a test) and see if the systems stay stable. Code: ffff88006a91dd0 fffff88006a92c78 fffff88006a91dd8 fffff80003017000 nt!KiSelectNextThread (nt+0x0) fffff88006a91de0 fffff88006a920f0 fffff88006a91de8 fffff8800456d198Unable to load image \SystemRoot\system32\DRIVERS\ehdrv.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ehdrv.sys *** ERROR: Module load completed but symbols could not be loaded for ehdrv.sys ehdrv+0x1e198 fffff88006a91df0 fffffa8000002134 fffff88006a91df8 fffff88006a920f0 fffff88006a91e00 fffff88006a93ae0 fffff88006a91e08 fffff80003017000 nt!KiSelectNextThread (nt+0x0) fffff88006a91e10 fffff800031df31c nt!TraceLoggingMetadataEnd+0x9302 fffff88006a91e18 fffff88006a92370 fffff88006a91e20 0000000000000000 fffff88006a91e28 fffff8000329ea68 nt!BBTBuffer (nt+0x287a68) fffff88006a91e30 fffff88006a94000 fffff88006a91e38 fffff88006a8b000 fffff88006a91e40 0000000000000000 fffff88006a91e48 0000000000000006 fffff88006a91e50 fffff8000308ab53 nt!KiSystemServiceCopyEnd+0x13 fffff88006a91e58 fffff80003017000 nt!KiSelectNextThread (nt+0x0) fffff88006a91e60 fffff8000329ea68 nt!BBTBuffer (nt+0x287a68) fffff88006a91e68 fffff88006a93ae0 fffff88006a91e70 0000001400000001 fffff88006a91e78 fffff88006a91ea0 fffff88006a91e80 fffff8000308a740 nt!KiSystemServiceHandler fffff88006a91e88 fffff800031df31c nt!TraceLoggingMetadataEnd+0x9302 fffff88006a91e90 fffff88006a92370 fffff88006a91e98 fffffa8000000000 fffff88006a91ea0 0000000000000034 fffff88006a91ea8 fffffa8006564091Unable to load image C:\Program Files\ESET\ESET NOD32 Antivirus\em018_64.dat, Win32 error 0n2 *** WARNING: Unable to verify timestamp for em018_64.dat *** ERROR: Module load completed but symbols could not be loaded for em018_64.dat em018_64+0xe091 fffff88006a91eb0 0000000000000000 My System Specs
 15 Dec 2015 #3 sat2 Windows 7 64-bit Professional SP1 2 posts Hi Golden, For now, we have uninstalled Nod32 to a couple of machines and they seem to be stable. I would like to know how did you read those lines or from what file? Do I need a program for reading this logs? Thank you for your time!! My System Specs
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 15 Dec 2015 #4 kennymoody Win8.1 5 posts Quote: Originally Posted by sat2 Hi Golden, For now, we have uninstalled Nod32 to a couple of machines and they seem to be stable. I would like to know how did you read those lines or from what file? Do I need a program for reading this logs? Thank you for your time!! please forgive me if my reply is not accepted by the forum rules ... I am new in here to Sat2: use Windbg can read those lines but I want to know what command inside the Windbg can output those lines ... I have tried but cannot show the result like Golden does .... My System Specs